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Windows 10 users are finding themselves unable to use their apps after a Microsoft Store update.
Many Windows 10 apps update through the Store directly, which means fixes and new features can be pushed down independently of Windows OS updates. This is generally a positive thing, as said apps can be stabilized and upgraded without having to wait long periods for an OS update. But in this case, that also means if an update breaks a Store app or several, it can be problematic.
So when apps like Calendar, Photos, and Calculator were given an update like this in January 2024, the result was many users no longer being able to use them. When those users went to report said breaks to the Feedback Hub, lo and behold it was also broken. From there, a massive thread on Microsoft’s support forum kicked up, with many replying about their woes.
Because the update wasn’t an official Windows one which meant no word from Microsoft, some intrepid users unearthed what’s most likely causing these apps to break. It seems that a common thread among all the reports is old hardware, including the Intel Core 2 Duo and Quad processors as well as AMD Athlon chips. These components are technically not listed as compatible hardware for Windows 10 but have had no issues running the OS.
One of these users spoke to The Register about the underlying issue. “A common theory is that the faulting component uses some instruction extension that Core 2 doesn't support, such as SSE 4.2. I believe that some dev at MS set a compiler switch incorrectly when building a shared component (some evidence points to the Visual C++ runtime).”
However, there has been no official word from Microsoft concerning the official problem, nor when can affected users expect to see a fix. When TechRadar requested comment from Microsoft, a spokesperson said “For the latest information on Windows releases and servicing milestones, including news about known issues, please refer to the dashboard.”
Hopefully, there’ll be an update soon, as not having access to such vital apps is a huge issue in the long run. With the end of support for Windows 10 being October 14, 2025, there’s still plenty of time for Microsoft to push down a fix.