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Why desk phones are the missing ingredient for the work-from-anywhere business
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With so much reliance on modern devices like smartphones and tablets, and the cloud-based communication services that power them, it’s easy to overlook the humble desk phone when it comes to speccing out a remote working strategy. For many small businesses, however, desk phones (and the telephony infrastructure that underpins them) are an essential part of their workflows.

This GoTo-sponsored article will explore why the functionality of desk phones is still needed in a modern organisation, and how a comms strategy which enables video conferencing, digital collaboration and traditional phone calls on an equal footing can unlock greater flexibility and more powerful hybrid working.

To say that the world of modern business has changed dramatically over the years would be something of an understatement; transplant an average worker from 1974 into a modern office, and they’d probably go into shock-induced catatonia. Our working lives have gradually been transformed, modernised and revolutionised, and almost all of these changes have been the result of a growing evolution in technology.

A series of innovations – first email, then the internet, followed by smartphones, video conferencing and the cloud – have made us more connected, more productive and more versatile. Even over the past two years, a pandemic-induced wave of remote working has driven tectonic shifts in our attitudes to business collaboration. Back in 2019, the idea of hybrid work being a widely accepted standard would have been all but unthinkable, but modern technology allowed us to make the jump without sacrificing our ability to connect with our colleagues.

A man in an office on a phone call.

(Image credit: Shutterstock)

Don’t overlook the humble phone call

Despite the phenomenal leaps in technology that successive decades have delivered, there’s one element of professional communication that has remained a steadfast constant: the humble phone call. For more than a century, the telephone has been one of the most reliable methods for conducting business, maintaining relationships and reaching out to new clients and partners, and it doesn’t show any signs of fading from relevance.

There’s a good reason for this, too; a study by the University of Texas in 2020 found that talking on the phone made people feel far more comfortable and connected, and resulted in the formation of stronger bonds, than exchanging emails or chatting via text. Simply put, human beings are hard-wired to respond positively to the sound of each other’s voices in ways that other forms of communication simply can’t replicate.

In a business environment that relies on forming and reinforcing strong connections with customers, suppliers and partners, this makes phone calls a vital tool in any organisation’s arsenal. This is particularly true for small businesses, where outbound sales may form a significant part of their go-to-market strategy.

Why desk phones should be part of your hybrid work strategy

Interestingly, despite the importance of phone calls as a business enabler, telephony is often overlooked by organisations when planning their hybrid working strategy. While digital collaboration and video conferencing platforms are (rightly) highlighted as central components for supporting transformation projects, landlines and desk phones are often the first things to go when implementing flexible working, hot-desking or any other modern agility initiatives.

The logic behind this is reasonably straightforward – we all have a mobile phone which we constantly carry around with us, usually with a reasonably generous calling plan, so any phone calls that need to be made can be done using those. Some organisations will even pay for a company-provided device with its own dedicated contract and phone number. At first glance, this would appear to be enough, but businesses which don’t advance their telephony strategy beyond this risk missing out on a multitude of opportunities and advantages which a properly-integrated digital phone solution can offer.

For example, if a partner or prospective customer calls one of your salespeople on their personal mobile, but that salesperson is currently unavailable, then they’ll miss the call – at which point, the caller will either leave a voicemail message, or (more likely) will simply hang up and go on with their day. That employee will then need to call them back (hoping to catch them at a good time) before the transaction can proceed – and this process of telephone tag can go on for days, if not weeks.

A modern digital telephony platform like GoTo Connect, however, includes the ability to create detailed and customised call handling rules. This allows businesses to design their system so that if the target recipient of a phone call doesn’t pick up, it’s automatically transferred to another person, such as a colleague on the same team. You can also set up ring groups so that when someone calls an extension, multiple phones ring simultaneously, maximising the chances that someone will be able to answer in a timely manner.

GoToConnect

(Image credit: GoToConnect )

A seamless experience across devices

For small businesses, digital phone systems offer a range of tools which can help them replicate the customer experience one would expect from a much larger organisation. Digital receptionists can be used to route callers through to the appropriate department in a friendly and engaging way, while call queues ensure that a limited number of employees doesn’t result in missed calls and missed opportunities. If you inject some of your business’s personality into the process, you can even set custom hold music.

Crucially, this also doesn’t rely on remaining shackled to desk phones. Thanks to the flexibility of the cloud, platforms like GoTo Connect can offer a seamless experience across digital desk phones, mobile devices and desktop PCs, allowing staff to make and manage calls with the same level of flexibility and functionality whether they’re at home or in the office. In fact, you can even switch from one to the other in the middle of an active call.

GoToConnect Dashboard

(Image credit: GoTo)

In addition to this, GoTo’s all-in-one administrator portal allows businesses to oversee every aspect of their unified comms estate through a single-pane-of-glass cloud management dashboard. This makes troubleshooting and remediating issues significantly easier, and eliminates the headache of having to switch between multiple portals to manage individual on-premise comms systems. 

These capabilities put the power and versatility of enterprise-grade communication within reach of small businesses without requiring expensive investments in PBX infrastructure or SIP trunking. They’re especially transformational when rolled out as part of a unified strategy which places digital collaboration, video conferencing and cloud-based telephony on an equal footing. 

Phone calls are, and will remain, an essential vector for business communications, and investing in a properly architected digital phone platform can supercharge both your inbound and outbound relationships, allowing your staff to better connect with your customers and partners. The future is calling – don’t let it go to voicemail.

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Why desk phones are the missing ingredient for the work-from-anywhere business
  • No Comments

With so much reliance on modern devices like smartphones and tablets, and the cloud-based communication services that power them, it’s easy to overlook the humble desk phone when it comes to speccing out a remote working strategy. For many small businesses, however, desk phones (and the telephony infrastructure that underpins them) are an essential part of their workflows.

This GoTo-sponsored article will explore why the functionality of desk phones is still needed in a modern organisation, and how a comms strategy which enables video conferencing, digital collaboration and traditional phone calls on an equal footing can unlock greater flexibility and more powerful hybrid working.

To say that the world of modern business has changed dramatically over the years would be something of an understatement; transplant an average worker from 1974 into a modern office, and they’d probably go into shock-induced catatonia. Our working lives have gradually been transformed, modernised and revolutionised, and almost all of these changes have been the result of a growing evolution in technology.

A series of innovations – first email, then the internet, followed by smartphones, video conferencing and the cloud – have made us more connected, more productive and more versatile. Even over the past two years, a pandemic-induced wave of remote working has driven tectonic shifts in our attitudes to business collaboration. Back in 2019, the idea of hybrid work being a widely accepted standard would have been all but unthinkable, but modern technology allowed us to make the jump without sacrificing our ability to connect with our colleagues.

A man in an office on a phone call.

(Image credit: Shutterstock)

Don’t overlook the humble phone call

Despite the phenomenal leaps in technology that successive decades have delivered, there’s one element of professional communication that has remained a steadfast constant: the humble phone call. For more than a century, the telephone has been one of the most reliable methods for conducting business, maintaining relationships and reaching out to new clients and partners, and it doesn’t show any signs of fading from relevance.

There’s a good reason for this, too; a study by the University of Texas in 2020 found that talking on the phone made people feel far more comfortable and connected, and resulted in the formation of stronger bonds, than exchanging emails or chatting via text. Simply put, human beings are hard-wired to respond positively to the sound of each other’s voices in ways that other forms of communication simply can’t replicate.

In a business environment that relies on forming and reinforcing strong connections with customers, suppliers and partners, this makes phone calls a vital tool in any organisation’s arsenal. This is particularly true for small businesses, where outbound sales may form a significant part of their go-to-market strategy.

Why desk phones should be part of your hybrid work strategy

Interestingly, despite the importance of phone calls as a business enabler, telephony is often overlooked by organisations when planning their hybrid working strategy. While digital collaboration and video conferencing platforms are (rightly) highlighted as central components for supporting transformation projects, landlines and desk phones are often the first things to go when implementing flexible working, hot-desking or any other modern agility initiatives.

The logic behind this is reasonably straightforward – we all have a mobile phone which we constantly carry around with us, usually with a reasonably generous calling plan, so any phone calls that need to be made can be done using those. Some organisations will even pay for a company-provided device with its own dedicated contract and phone number. At first glance, this would appear to be enough, but businesses which don’t advance their telephony strategy beyond this risk missing out on a multitude of opportunities and advantages which a properly-integrated digital phone solution can offer.

For example, if a partner or prospective customer calls one of your salespeople on their personal mobile, but that salesperson is currently unavailable, then they’ll miss the call – at which point, the caller will either leave a voicemail message, or (more likely) will simply hang up and go on with their day. That employee will then need to call them back (hoping to catch them at a good time) before the transaction can proceed – and this process of telephone tag can go on for days, if not weeks.

A modern digital telephony platform like GoTo Connect, however, includes the ability to create detailed and customised call handling rules. This allows businesses to design their system so that if the target recipient of a phone call doesn’t pick up, it’s automatically transferred to another person, such as a colleague on the same team. You can also set up ring groups so that when someone calls an extension, multiple phones ring simultaneously, maximising the chances that someone will be able to answer in a timely manner.

GoToConnect

(Image credit: GoToConnect )

A seamless experience across devices

For small businesses, digital phone systems offer a range of tools which can help them replicate the customer experience one would expect from a much larger organisation. Digital receptionists can be used to route callers through to the appropriate department in a friendly and engaging way, while call queues ensure that a limited number of employees doesn’t result in missed calls and missed opportunities. If you inject some of your business’s personality into the process, you can even set custom hold music.

Crucially, this also doesn’t rely on remaining shackled to desk phones. Thanks to the flexibility of the cloud, platforms like GoTo Connect can offer a seamless experience across digital desk phones, mobile devices and desktop PCs, allowing staff to make and manage calls with the same level of flexibility and functionality whether they’re at home or in the office. In fact, you can even switch from one to the other in the middle of an active call.

GoToConnect Dashboard

(Image credit: GoTo)

In addition to this, GoTo’s all-in-one administrator portal allows businesses to oversee every aspect of their unified comms estate through a single-pane-of-glass cloud management dashboard. This makes troubleshooting and remediating issues significantly easier, and eliminates the headache of having to switch between multiple portals to manage individual on-premise comms systems. 

These capabilities put the power and versatility of enterprise-grade communication within reach of small businesses without requiring expensive investments in PBX infrastructure or SIP trunking. They’re especially transformational when rolled out as part of a unified strategy which places digital collaboration, video conferencing and cloud-based telephony on an equal footing. 

Phone calls are, and will remain, an essential vector for business communications, and investing in a properly architected digital phone platform can supercharge both your inbound and outbound relationships, allowing your staff to better connect with your customers and partners. The future is calling – don’t let it go to voicemail.

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Android 13 release date rumors, supported phones and what we want to see
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After the release of Android 12 in 2021, followed by the subsequent releases of the Pixel 6 and Pixel 6 Pro, we’re already wondering what the next version of Android will bring.

Since its debut in 2008, Android has always brought a major feature with every headline release. But with Android 13, codenamed Tiramisu, it could be a perfect time for Google to fine-tune what’s already there in the millions of Android smartphones around the world.

We’ve combed through our Pixel, OnePlus, and other Android phones to roundup five features we’d like to see arrive in Android 13 later this year, no matter how major or minor these may be.

But first, we’ll run you through when we expect it to land and which Android phones will likely be supported.

Android 13 release date rumors

A new Android version usually appears for developers in February. This gives developers a heads up as to what should be appearing in the fall of that year, allowing them an idea of what they could implement for future versions of their apps.

A version for consumers is usually announced at Google I/O in June, followed by a public beta release, then a shipping release around October, which is when we expect Android 13 to arrive this year. 

Android 13 supported phones

Android has a reputation for not making it easy to update your phone to the latest version. Part of it is due to the different manufacturers on how they have designed Android to match a brand, such as Samsung.

But with Google releasing a new Pixel phone every year, these usually come with the latest Android version. It wouldn’t be a surprise to see a Pixel 7 or a Pixel Fold appear with Android 13 in October again to start with. 

Other manufacturers usually follow after a few months of testing and putting their own spin on the new Android release, but it’s usually not until the first half of the next year.

What we want to see

Android 13 is still a little while away, so we've put together a list of the improvements we want to see from the next-gen software.

1. UI Fixes

Google IO 2021

(Image credit: Google)

While Material You showcases a new look for Android, it’s not without its faults. Some buttons are confusing users when a feature is enabled. For example, if you go to ‘Internet’ in the Notification Center, you have to press this icon again to toggle Mobile Data, Wi-Fi, and Hotspot. It feels convoluted, and there's no option to make these three options a separate toggle.

Alongside this, the colors in Android 12 lack contrast – everything looks pale compared to the vibrancy that iOS shows. But according to Android Police, it looks like Google is already aware of this, as new vibrant colors have seemingly leaked for Android 13.

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Giving some saturated colors across the user interface could help the overall appearance of Android. However, the Material You design we're currently seeing is essentially version 1.0 of a new look for the operating system. iOS is still seeing refinements in its flat design since 2013, so we're going to see visual improvements in Android for years to come.

2. Scrolling Screenshots for all, not some apps

Android 12 UI from Google I/O 2021

(Image credit: Google)

This feature was introduced for some apps in Android 12, where you could take a screenshot of a web page, but Android would stitch the content into one image. 

However, while it’s a useful feature, it requires developers to include a ‘View-based UI’ in the app, otherwise scrolling screenshots isn’t an option for users.

Instead, Android 13 should make this available to all apps, regardless of the current requirement. Users shouldn’t need to check whether certain features in Android are also available to certain apps, and scrolling screenshots is one of them.

3. Release the backtap gesture

A Pixel 6 in Kinda Coral, held by someone wearing a red dress

(Image credit: Google)

This first appeared in a beta version of Android 11 back in 2020, before it was removed when the final release appeared for the Pixel 4 series and other smartphones.

There’s a variant already available on Apple’s iOS 15, where you can customize a back-tap gesture on your iPhone, that could launch the Camera app or a shortcut for example.

It’s very useful for when you’re browsing another app, and you quickly want to switch to the camera app without going back to the home screen and finding its icon.

For Android, the backtap could be an easy win for users, especially as the software can be better customized compared to iOS. Imagine an Android 13 backtap where you can launch certain apps or media with a certain amount of taps, or the end result changes, depending on the app that you’re currently using.

4. Hand Off from iOS

Google Nest Mini

(Image credit: Future)

According to Android Police, this may already be coming to Android 13, mirroring a feature where you can transfer what you’re listening to on your iPhone, to a HomePod speaker for example.

Tentatively called ‘TTT’ or Tap to Transfer, you can send the media you’re either watching or listening to, towards a device that could be in your home or workplace.

With a barrage of televisions running Android, alongside smart speakers, this could work well for sending across media in an easier way from your smartphone.

5. Please fix ‘Open by Default’ feature

Setting a different clock app on Android

(Image credit: Google)

Before Android 12, you could open a file and a message box would appear, asking you if you’d like to open this in an app just once, or from then on.

It was a simple message box but it solved a purpose. But with Android 12, an ‘Open with Default’ appears instead, ridding you of the choice of using an app once.

This change has been frustrating to users, as it requires you to go deep into the Settings app to make the filetype forget to open in a certain app. For Android 13, let’s revert it back to how it was. That’s all we ask.

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Apple iMessage vs Google RCS is complicated… but what about older phones?
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Since iOS 5 back in 2011, Apple introduced a new message standard called iMessage. If you use an iOS or Mac device, you’ll most likely have used the feature through the Messages app.

These show as a blue bubble that allows you to send reactions, emojis, GIFs, and more.

However, a relatively new standard in messaging has started to appear in recent years called RCS (Rich Communication Services), which is trying to replace the SMS standard that iMessage uses.

RCS is designed to bring the same functionality that iMessage, WhatsApp and other messaging apps offer in a form that works across multiple types of device.

Google's Head of Android, Hiroshi Lockheimer, has accused Apple of bullying by forcing users to use iMessage instead of RCS. But Lockheimer, and others, are forgetting those who don’t use smartphones, and that’s a problem.

The pros and cons of RCS

If you use an Android phone through the messages app, and you live in the United States, you will be able to reply with reactions, emojis through an encrypted connection. That's something that SMS doesn’t provide.

Since RCS made its introduction in 2008, the Open Mobile Alliance has been leading the way in trying to replace the SMS standard with this. It makes it easier for users to share content without being charged for it, such as how MMS, or picture messaging still does to this day.

However, the standard is limited. Many carriers in the United States haven’t agreed to implement RCS, leaving it spotty across cellular networks at best. While some other countries, such as the United Kingdom, currently have no carriers supporting RCS.

Combine this with the fact that Universal Profile, which is the latest attempt for carriers to implement the same RCS standard across the phones that each provides, has been delayed. It’s essentially pot luck in whether your phone and carrier will feature RCS.

But there’s yet another handicap to this. Google is decided to activate RCS within its own Messages app, which means that regardless of the carrier you’re on, you’ll be able to use the service. 

This applies to UK users, but others would rather send messages through WhatsApp and other apps.

Google’s Head of Android, Hiroshi Lockheimer tried to rectify his comments over the weekend, alongside linking to a TikTok video of Maxwell Weinbach giving his reasons for why he thought it was bad that Apple hadn’t implemented RCS.

See more

But while they both provide compelling arguments on one side, there’s another aspect that Google and Weinbach have both left out. This could also be why Apple has yet to implement RCS.

Forgetting the casual user

The majority of us have family members who simply refuse to upgrade to a smartphone. Or at least, refuse to upgrade to a newer smartphone that was released after 2011.

It’s a comfort blanket to some where they’re familiar with the design and the features that the old phone brings. They’re comfortable in using SMS messaging, the camera app and Facebook, and nothing else.

RCS doesn’t factor into this. While Google’s Messages app requires Android 5.0 and above, it’s pot luck whether older phones will support RCS within the app. And that’s if your friend or family member is using Google’s Messages app on their phone.

While the feature is clearly beneficial to those who message frequently, influencers and heads of these departments seem to be missing the bigger picture on who RCS benefits and whether there should be more efforts to make RCS standardized, rather than from one app or waiting for some carriers to come on board.

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Over 13000 Vivo phones found to be using same IMEI number
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Smartphone’s IMEI is like a digital fingerprint that is unique to each and every device. It is used by the telecom companies to provide network connectivity on a SIM card and since the IMEI number of two devices cannot be the same, it is also used to track and trace lost devices or criminals.

However, in a bizarre case, the police in Meerut, located in Uttar Pradesh has stated that it has found not one but over 13,500 smartphones using the same IMEI number. Identifying this as a severe security issue, the cops have registered a case against the Chinese smartphone maker Vivo.

As per the reports, the case came into highlight after a Sub Inspector from Meerut Police got his smartphone back after repairs that cost him Rs. 2605 in September last year. However, even after the repairs, the phone showed a system error and he later found that the IMEI number of the device was changed.

A case was filed and notices were sent to the smartphone maker and due to the unsatisfactory response from Vivo, a complaint was filed with the cyber cell team. This is when the cyber cell team identified that there were 13,557 different Vivo phones with the same IMEI number operational across the country.

While IMEI number may sound rather irrelevant for a common user, however, it becomes a grave security concern as it makes it impossible for cops to intercept criminals.

Back in 2012, a similar incident was reported when 18,000 phones were found to be using the same IMEI number. Later in 2017, the federal government announced that tampering with the IMEI numbers is a punishable offence. Last year over a lakh stolen phones were found to be using the same IMEI number.

While this can be seen as negligence at the end of the company, the Meerut Police has already started an investigation in this matter. We have also reached out to Vivo and will update this story once we receive any response.

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Best cheap phones in Australia 2020: the top budget handsets you can buy right now
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While handsets like the Samsung Galaxy Note 10, iPhone 11 and the Google Pixel 4 are stealing attention around the globe, there's a lot of intriguing (and cheap) stuff going on in the world of budget phones.

Sadly smartphone innovation isn't cheap – and most of it is reserved for high-end contract handsets. There is however such a thing as a good cheap smartphone, and ever so gently all those amazing features from the flagship devices are slowly trickling down to the budget phones.

That's why we have sorted through hundreds of inexpensive smartphones in order to rank the best options that you can buy unlocked without monthly fees and, importantly, without a two-year contract.

No, these aren't the best smartphones available in Australia, so you won't find the newly-announced Galaxy S20 Ultra among them. However, it is a selection of our favourite budget and mid-range smartphones. If you're looking to pick up a decent handset for not much cash, these are the top cheap phones your money can buy – even on a budget.

With its surprise arrival in Australia last year, Realme shook up the local budget smartphone scene by offering high quality handsets at prices that seemed too good to be true. Though it originated as a subsidiary of Chinese phone-maker Oppo, the company has since gone (mostly) independent, managing to garner a reputation for exceptional value in little-to-no time. 

Realme XT is currently the company's flagship phone in Australia, and it's so good that it may cause you to completely rethink the importance of premium handsets. For less than AU$ 500, the Realme XT offers a Super AMOLED display, 8GB of RAM, 128GB of storage, a decent Snapdragon 710 chipset and a quad-camera on its rear that boasts a 64MP main sensor. 

Add to this a pair of gorgeous colour-shifting gradient finishes, a large 4,000mAh battery with fast charging capability, the option to update to Android 10 and the inclusion of a headphone jack, and it's hard to fault the Realme XT. Granted, ColorOS is far from our favourite smartphone interface, and some water resistance would've been nice, but at this price point the Realme XT is very easy to recommend.

See the best Realme XT outright deals here

Samsung Galaxy A50

Bringing Samsung's penchant for beautiful design to the budget phone arena, the Galaxy A50 definitely has a premium look and feel despite its AU$ 499 RRP. Offering a gorgeous 6.4-inch AMOLED display, the Galaxy A50 immediately appears impressive upon first sight.

Running Samsung's updated One UI interface over the Android 9 OS, the Galaxy A50 admittedly feels a little sluggish in comparison to the company's flagship handsets, which we suppose is expected given that it's powered by a mid-range Exynos 9610 (10nm) chipset.

Still, we love that this budget phone can boast a triple camera setup that includes a fantastic ultra-wide lens, though admittedly you do have to put a little work into getting good shots with it. We also love that the phone still offers microSD expansion and a 3.5mm headphone jack – two things that are becoming less likely to be included in future smartphones.

See the best Samsung Galaxy A50 outright deals here

Motorola has become one of the most reliable manufacturers of budget smartphones in recent years – a fact that's perfectly exemplified by its Moto G series handsets. We've come to greatly admire the way that Motorola's G series consistently delivers quality features at a fraction of the cost of your average premium handset.

Admittedly, the Moto G8 Plus doesn't look as pretty as some of the other handsets on the list, sporting a plastic build and rounded corners, but in terms of functionality it is has the edge on many of them. That being said, we wish its OS was a little snappier to use. Still, we like its big, bright display and appreciate the inclusion of a headphone jack – something that's becoming increasingly rare these days.

With its triple camera setup, the Moto G8 Plus is also capable of taking really nice photos. However, while the phone is able to record video in the ultra-wide format, it isn't able to take regular pictures that way, which is quite strange if you ask 

See the best Moto G8 Plus outright deals here

The iPhone 7 might be the oldest iPhone (along with the iPhone 7 Plus) still sold by the company, but that also makes it the cheapest iPhone that's currently on offer, making it ideal for those who'd like to play in Apple's ecosystem without paying exorbitant amounts of money.

On paper, the iPhone 7 is outclassed by most of the newer Android handsets on this list in terms of camera and specs. However, Apple's A10 Fusion chip offers the handset great performance, and in the hand it definitely retains an undeniable sense of quality despite its age. 

While it may have been replaced by two separate generations of iPhones, with a lower price tag and the latest iOS 13 software on board the iPhone 7 is still very much a viable option for those looking for a slice of Apple's smartphone pie.

See the best iPhone 7 outright deals here

Xiaomi Redmi Note 8 Pro

Sporting impressive specs and a large, colourful display, Xiaomi's Redmi Note 8 Pro is definitely a good option for those who want great mobile gaming performance at an affordable price. 

It's got a gaming-focused chipset in the Mediatek Helio G90T, offering exceptional performance on titles like Call of Duty: Mobile and PUBG. That's backed by a hefty amount of RAM, a huge battery and the inclusion of liquid cooling.

Looking at its specs on paper, the Xiaomi Redmi Note 8 Pro almost seems too good to be true. However, it is significantly let down by its MIUI software and an abundance of bloatware. Still, a bit of tinkering (and a lot of uninstalling) can significantly improve the phone's overall experience, making it a great option for the value-minded gamers out there.

See the best Xiaomi Redmi Note 8 Pro outright deals here

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LG pulls out of MWC due to Coronavirus – will launch phones later in 2020
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LG Electronics has officially pulled out of MWC 2020 citing safety concerns around the coronavirus outbreak and its spread beyond Chinese borders.

"With the safety of its employees and general public foremost in mind, LG has decided to withdraw from exhibiting and participating in MWC 2020 later this month in Barcelona, Spain," an official LG Electronics statement read. "This decision will prevent needlessly exposing hundreds of LG employees to international travel, which most health experts have advised."

Instead of revealing handsets at Mobile World Congress, LG will hold separate events "in the near future" to announce its lineup of 2020 phones and mobile products.

Hours before, ZTE had announced it would officially be pulling out of MWC and canceling its press conference, partially due to travel and visa issues but also over concerns of the coronavirus – but more because of the mild xenophobia that comes with the China-originated disease, a spokesperson told The Verge. 

MWC: LG and ZTE out, Huawei and Qualcomm reportedly still in

Before LG and ZTE's actions, GSMA, the organization behind MWC, released a statement maintaining that the coronavirus has had "minimal impact on the event thus far."

Huawei and Qualcomm still plan on attending, according to CNET's Shara Tibken.

GSMA's statement mentions the additional hygienic measures the organization has taken to mitigate the spread of the virus, including increased disinfection, onsite medical support, and providing more sanitising and disinfecting products on-site.

Developing…

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