Windows 11 features, release date and everything you need to know

Windows 11 is now out and it’s available as a free upgrade for those still on Windows 10. But, before you go grabbing that download, find out all the important information about this brand new OS. We’ve covered all the important questions, such as the operating system’s best features, how to download, and its price and release date.

If you want to make the leap already, here’s how to download and install Windows 11. Since it is pretty new, there are some kinks that still need to work out, so take a look at how to fix common Windows 11 problems if you come across any issues.

Make sure to also take a look at our Windows 11 review, where we cover all the improvements the new OS has made, from offering an updated, attractive design, to new ways to grab apps as well as better security features.

While there is still some room for improvement, Windows 11 is turning out to be a very promising update. And, if you’re currently using Windows 10, it’s free to upgrade to 11, as long as your computer meets certain strict minimum system requirements required for the sake of the operating system’s security.

Just bear in mind that there's still some confusion as to what these system requirements are due to a component called TPM (Trusted Platform Module). Right now, it looks like Microsoft isn't going to budge on its requirement that your device is equipped with a TPM 2.0 in order to run a fully supported version of the new OS.

Now that Windows 11 has been released, let’s take a look at what the new operating system has on offer, from its updated features to the benefits it has for users over Windows 10.

Windows 11: Cut to the chase

  • What is it? Windows 11 is the successor to Windows 10
  • When is it out? October 5
  • How much does it cost? Free (if you already have Windows 10)

Windows 11 release date 

Microsoft launched Windows 11 on October 5 as a free upgrade, though some people were able to install it a day early on October 4.

Microsoft will be rolling out the update to eligible devices over the coming months, with users being notified when the update is available for them.

However, you can also download Windows 11 right now from the Windows 11 download page.

Many laptop and PC makers have also confirmed that many of their new products will come with Windows 11 preinstalled. This includes Microsoft's new Surface Pro 8, Surface Go 3 and Surface Laptop Studio devices, which were launched to coincide with Windows 11's release date.

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There is also going to be a yearly update of the new operating system, similar to Apple's efforts with macOS.

While Microsoft released a tool that allowed you to see if your desktop PC or laptop will be able to run Windows 11, it was confirmed to be buggy, giving erroneous results for machines that would have no problem in running the update.

However, another tool has been released which gives you much clearer detail for how eligible for PC is.

Windows 11 Recovery screen, showing the rollback to Windows 10 unavailable

(Image credit: TechRadar)

Windows 11 system requirements

There's been a lot of discussion as to which devices are eligible for Windows 11. Regardless of the TPM requirement, others are simply wondering if they need to look to upgrade their PC or laptop soon.

Microsoft has published the requirements for the update which you view below:

  • Processor: 1 gigahertz (GHz) or faster with at least two cores on a compatible 64-bit processor or SoC
  • RAM: 4GB
  • Storage: 64GB
  • System Firmware: UEFI, Secure Boot capable
  • TPM: Trusted Platform Module 2.0
  • Graphics Card: DirectX 12 or later with WDDM 2.0 driver
  • Display: 720p, 8-bit per color channel, at least 9-inch diagonal
  • Internet Connection and Microsoft Account: Windows 11 Home requires an active internet connection and a Microsoft Account to complete initial, first-use setup of the operating system, or when switching a device out of Windows 11 Home in S-mode.

Windows 11 virtual desktops

(Image credit: Microsoft)

How to download Windows 11

We have a handy guide on how to download Windows 11, which gives you all the information you need now that the final version has been released.

It's a relatively simple process, as long as your PC meets Windows 11's minimum system requirements.

Windows 11 update showing as available

(Image credit: TechRadar)

There's also an option to downgrade to Windows 10 if you are experiencing issues with Windows 11. This is available in the current Insider builds, but you can only do it within 10 days of upgrading your machine, otherwise a clean install has to be done in order to go to Windows 10.

How to download Windows 11 ISO for a clean install

If you'd like to perform a fresh install of Windows 11, rather than upgrading from Windows 10 (or earlier), then you'll need to download the Windows 11 ISO file.

Doing a clean install takes a bit more time, and you'll need to reinstall all of your apps and restore your files if you've backed them up (which you should do before you start), but there are many benefits of doing a clean install of Windows 11.

For a start, you'll get a much better performing PC, and if you were encountering any issues with Windows 10, a clean install can help fix some of these. Over the years your PC's hard drive may become filled with unwanted apps and files, so a clean install can get rid of all of that.

If that's the way you want to install the operating system, then check out our guide on how to download the Windows 11 ISO for more advice.

How to upgrade to Windows 11 without TPM 2.0

Some people have found that they are unable to install Windows 11 due to the requirement for PCs to have TPM 2.0 support.

This is a relatively little known security feature, but it's caused some people a fair bit of frustration as they've found they've been unable to install Windows 11.

We do have a guide to enable TPM 2.0 if needed, but you may be out of luck if your PC doesn't support it.

However, there is a way to upgrade to Windows 11 without TPM 2.0, but this should only be done by people who are really desperate to run Windows 11 despite not meeting the system requirements.

Back view of a man using a laptop with Windows 11's Microsoft Store app open

(Image credit: Foxy burrow / Shutterstock / Microsoft)

How to downgrade from Windows 11 to Windows 10

There may be an occasion however, where you may need to revert back to Windows 10. This could be due to an app not being compatible as yet, or Windows 11 doesn't take kindly to a component in your PC.

Fortunately we have a guide ready that can take you through this, step by step.

Windows 11 price

Windows 11 is a free update for existing Windows users – you'll need to be online to download, install and activate Home versions, and you'll need to have a Microsoft account when installing it on or upgrading your PC or tablet.

Windows 11 will also come pre-installed for free on new PCs and laptops as well, though you should check before you buy to make sure. In some cases, new laptops and PCs may still be sold with Windows 10, and you'll have to upgrade for free yourself.

Windows 11 product keys for fresh installs will likely go on sale in 2022, but we don't know how much it'll cost.

It could cost as much as Windows 10 licences originally sold for: Windows 10 Home cost £119.99/$ 139 and Windows 10 Pro sold for £219.99/$ 199.99, so we could see similar prices for Windows 11.

So far Microsoft has released the hardware requirements for Windows 11, but there's confusion over TPM (Trusted Platform Module) and whether the company are pushing hard over the minimum threshold for which devices are eligible to be updated to the new version.

While we've got a handy explainer for you that goes into TPM, hardware vendors can still offer new machines with Windows 11 that won't need this requirement, albeit with good reason to.

Should you upgrade to Windows 11?

Now that Windows 11 is out, and it's a free upgrade, many people will be keen to download it and try it out. But should you upgrade to Windows 11?

In our opinion, for many people it'll be worth not upgrading to Windows 11 just yet. This is because it's still early days, and there are several problems that need fixing first. For example, some people are reporting that Windows 11 is slowing down their internet connections.

Microsoft is aware of most of these issues and is working on fixes. That means by holding off from installing Windows 11 for a while, you'll give Microsoft a chance to release updates to fix those problems. Then, when you do finally install Windows 11 in a few week's or month's time, things should run much smoother.

We also spoke to several industry experts, and they all agree that people – and businesses – shouldn't rush to install Windows 11 just yet.

Sonic Mania running on Windows11

(Image credit: TechRadar)

How to run Windows 11 in macOS Monterey

You may want to have the best of both worlds sometime, especially if your day job involves running both operating systems.

Thankfully we've put together a guide to show you how to do exactly that.

Windows 11 features

There are improvements across the board in Windows 11, with Microsoft promising that updates will be 40% smaller, and touting Windows 11 as “the most secure release yet”.

The taskbar is optimized for touch as well as mouse peripherals, and is now renamed the dock.

New multitasking features are also on offer thanks to a feature called Snap Layouts, which enables you to arrange multiple windows across the screen, not just side by side, but in columns, sections and more.

Windows 11 checker

There's now a much-improved health check app found in Settings, where Windows 11 will recommend you to turn down the brightness for example, change the power saving mode of the battery and much more.

Windows 11 Health Check

(Image credit: TechRadar)

Another feature is Snap Groups, where you can go back to previously snapped windows from the dock, so for example you can go to your email app, Edge browser windows or anything else without having to snap them back to the previous view again.

There's also improved multi-monitor support, so when you reconnect an external monitor, Windows 11 remembers the previous positions of the windows that were on that monitor.

There's even an estimated installation time for Windows Update, so you can see whether you need to hold off from updating your PC until later in the day.

Teams is also integrated to the dock, so you can easily join in with meetings and family calls. This looks like the first inkling of Skype disappearing from Windows, especially with the Skype sounds being heard in the demo when a call was incoming.

The Microsoft Store in Windows 11 showing Amazon Apps

(Image credit: Microsoft)

The Microsoft Store is finally seeing a redesign, with better-curated content, and a better options for managing your purchased shows, such as mirroring them to your television. Apps such as Disney+, Adobe Creative Cloud, Pinterest and more are already in this redesigned store for Windows 11, ready to go.

WPA, EWP and Win32 apps are now all in the Microsoft Store, ready to go. If a developer has a commerce engine, they can keep 100% of the revenue brought from the Microsoft Store.

Android apps are also ready for Windows 11, discoverable from the Microsoft Store, via the Amazon App Store, so you can download TikTok and more, ready to use on your PC or tablet.

We suspect that the reason why Amazon are allowing their version of the store instead of Google, may be to do with the .APK filename being replaced from August.

The new store opens up possibilities for other applications to arrive in Windows 11, even Apple's iMessage, which could follow iTunes and Safari.

Windows 11 showing Edge extensions in the new Microsoft Store

(Image credit: TechRadar)

Windows 11 Home vs Windows 11 Pro

Depending on what you currently use your system for, you may need to consider if you will be upgrading to standard Home version of Windows 11, or if you need to bump up to Windows 11 Pro, Microsoft's enterprise version of the operating system. Regardless of what your preference may be, both have the same minimum system requirements so you'll need to meet those standards regardless of what version you side with.

There are numerous benefits to Windows 11 Pro, though mostly security related to protect businesses and organizations to keep data safe, with features like Windows Information Protection (abbreviated to WIP).

Another difference you'll see between Windows 11 Home and Pro is when you’re setting it up for the first time, as with the Home version you'll need to set it up with an internet connection and a Microsoft account. 

Windows 11 doesn't have either of these restrictions, which may tempt some non-enterprise users into buying the Pro version of the operating system to avoid using a Microsoft account. Windows 11 Home PCs also can’t be joined to Active Directory, which are often used on business devices to control access to certain applications and resources.

You can find a full list of the differences between Windows 11 Home and Windows 11 Pro over on the official Microsoft comparison page.

A new look for Windows 11

Fluent Design is the new name for the look of Windows 11. Across the board everything looks more modern and fresh, with rounded windows and apps such as Snipping Tool seeing huge improvements in years.

One of the biggest changes users will notice is that the Start menu has been moved to the center of the screen – and it's now “cloud powered”, so it dynamically changes depending on the time of day, and the content you're working with.

If you're using the Insider Build, there's already ways of customizing the taskbar and the start menu, including moving the icons back to the left.

Light Mode and Dark Mode are here too, with a unified design across the operating system, with colorful wallpapers to choose from as well.

Windows 11 showing Microsoft Store

(Image credit: Shutterstock – Gorodenkoff / Microsoft)

Windows Widgets are back in Windows 11, accessible via the dock, with Microsoft touting AI-powered dynamic features that enable widgets, as with the Start menu, to change depending on the apps you're using and the time of day. On the touchscreen, you can slide from the left on the desktop to have widgets appear.

There are plenty to choose from, such as the weather, Bing maps, news, and more.

These will be available for third-parties as well, so you may see as many widgets available to pick as there are on Apple's iOS and iPadOS operating systems.

Many apps are being redesigned for Windows 11, such as the Photos, Snipping Tool and Paint apps, bringing them in line with the Fluent Design language.

Windows 11 widgets displayed on the new Microsoft operating system

(Image credit: Microsoft)

Gaming on Windows 11

Gaming will be a much bigger focus in Windows 11, with the sluggish and frustrating-to-use Windows 10 Xbox app replaced by a new Game Pass app that enables you to buy, manage and remove games, making it easier for you to access and download games, from Doom Eternal to – soon – Halo Infinite.

HDR will also be supported on compatible machines, offering improved lighting and contrast for gaming and viewing media. Direct Storage is also here, with the main game assets able to be downloaded and installed, enabling you to play your games even faster than before.

Wi-Fi

(Image credit: Shutterstock)

Improved Wi-Fi in Windows 11

It looks like Windows 11 could come with a decent upgrade to your device's Wi-Fi capabilities, as Qualcomm announced it has worked with Microsoft, along with other laptop makers and even Valve, to bring Wi-Fi Dual Station with Qualcomm 4-stream DBS technology to compatible machines.

We explain more about how this will boost Wi-Fi in Windows 11, but it looks like it will be particularly useful for gamers, as it will use multiple Wi-Fi bands at once to help reduce latency. This could be a killer feature for Windows 11.

Streets of Rage 4 running on Windows 11

(Image credit: TechRadar)

Windows 11 Touch improvements

Tablet mode has been one of Windows' weaker points ever since Windows 8, and the new tablet features that Microsoft showed off for Windows 11 could be key to the operating system's fortunes, especially with future Surface products in the pipeline from Microsoft – to have a new, numbered operating system for its upcoming tablets could be a big selling point for new users.

At the event, Microsoft touted bigger touch targets and easier ways to move windows around, and better rotate optimizations, for example in how windows are rearranged, so you don't lose track of the applications you were using.

Gestures used with the trackpad of the Surface models are also coming to the touchscreen, bringing in some familiarity here. Haptics is also coming to Windows 11 when you use a stylus for better feedback when drawing or sketching.

The touch keyboard has also been redesigned, with a smaller keyboard just for your thumb, and emojis ready to be used. Microsoft says dictation will also be improved, alongside voice commands, with 'delete that' options and more. 

Sonic Mania screenshot in Windows 11

(Image credit: Microsoft)

Add a personalized touch to Windows 11

Microsoft has certainly given Windows 11 a more modern look than what we saw in Windows 10, but there's always the risk that it might not be to your taste. No need to worry though, as it takes very little time and effort – and, pleasingly, no money! – to inject some personality into Windows 11, customizing the look of the operating system in various ways to make it your own.

Perhaps the easiest way to completely change the look of Windows 11 is to apply a new theme, and there are a good handful of options already available for you to try out, but if the ones that come with the OS don't suit you, you can download more from the Microsoft Store.

There are also familiar customizations such as setting a personal desktop background as either a static image or a slideshow, and you can tweak system color options – including dark mode. You can even make adjustments to the taskbar if you like, so your finalized Windows 11 doesn't need to look anything like the out-of-box version of the OS.

Windows 11

(Image credit: Microsoft)

Are there issues with Windows 11?

No new operating system will have a completely flawless launch, so despite being in beta through the Windows Insider Program, a few issues have already popped up. Thankfully the ones discovered so far are nothing serious and some of them are only appearing for a few users so if you wanted to start downloading the OS on launch day, don't let this stop you.

The biggest problem on Microsoft’s status page for Windows 11 listing known issues is compatibility problems with Intel Killer network drivers which is causing websites and video streams to be slow and sluggish. A memory leak issue has also been reported on Reddit, with at least some folks are finding that when they close an instance of File Explorer, it isn’t releasing the RAM it used.

We have a run-through of most of the currently known issues with Windows 11 and we will be keeping this up to date as more reports come in with any new Windows 11 problems and how you can fix them, but nothing system-breaking has appeared so far.

Windows 11 running on a laptop

(Image credit: Microsoft)

What devices are shipping with Windows 11?

If you tuned into Microsoft's Surface event on September 22 then you might already have seen that Windows 11 will be pre-installed onto the Surface Pro 8, Surface Go 3, and the Surface Laptop Studio. This isn't surprising as all these products have been released on the same date that Windows 11 became available for public download so Microsoft will want to push its latest operating system.

If the Microsoft Surface family of products isn't your style though, other brands like Dell, Asus and HP have all released pages online that specify what devices are Windows 11 ready. Note that many won't come with the new operating system installed, but as they all meet the minimum system requirements, you can simply buy the laptop or 2-in-1 as normal and then update it yourself. 

Surface Pro 8 outside on a table showing Windows 11 desktop

(Image credit: Future)

Microsoft claims Windows 11 is a “new era for the PC”

It's worth remembering that Windows 11 is the first major upgrade to the software platform since the launch of Windows 10 back in July 2015, and so marks a crucial point for Microsoft.

Heralding its new offering as “an exciting milestone in the history of Windows“, Panos Panay, Microsoft's Chief Product Officer for Windows and Devices noted that, “a new era for the PC begins today”.

In a company blog post, Panay added that “there's never been a better time to buy a PC”, and that, “whether it’s to work, create, connect, learn or play, the PC will continue to play a relevant and lasting role in our lives. No other ecosystem has the breadth and scale that the Windows ecosystem does to meet the needs of people whether they’re creators, developers, students and educators, business and gamers at every price point and in every form factor.”

Windows 11 home menu

(Image credit: Microsoft)

Should you install Windows 11?

As the saying goes, good things come to those who wait. While it may be tempting to give Windows 11 a try straight away, we recommend holding on a few days, or even weeks, before you grab the new operating system.

Why? After all, our Windows 11 review is pretty glowing, and it brings plenty of new features that many people will be keen to try out.

However, every major operating system launch comes with its fair share of issues, as we've mentioned above, so getting the very best experience might require letting other people do the early testing for you. Microsoft will be working hard to identify and fix problems as they occur, which is why it’s a good idea to hold fire for a few days or weeks. Let other people encounter those problems first, then in a few weeks, download Windows 11 safe in the knowledge that most problems will be fixed.

This is especially important if you were planning to install it onto a PC that you use daily, such as for work or study. If it’s working fine with Windows 10, it’s best to hold off for the moment. Otherwise, you may find that Windows 11 has messed a few things up, and you’re stuck with a PC that’s not working correctly.

A glitchy version of the Windows 11 image

(Image credit: Future)

How to spot fake Windows 11 downloads

Windows 11 is out now, and it's relatively easy to download and install it, but this does mean that you should be vigilant about where you download Windows 11 from, as there are fake downloads out there that could catch you out.

To make sure you're only installing the official release, only download Windows 11 from Microsoft itself.

You should also check out our guide on how to spot fake Windows 11 downloads for more information on keeping yourself protected.

Angry man ripping out his hair in front of his laptop

(Image credit: Shutterstock)

Issues with Cloud Gaming on Windows 11

Cloud gaming platform Shadow has told its users that they shouldn’t try to install the Windows 11 upgrade for Windows 10 just yet – advice that could be well heeded by all PC gamers, who should at least have caution at the forefront of their minds.

With Windows 11 being previously available to the public as a beta via the Windows Insider Program,  It's possible that bugs have been detected as Shadow asserts that it isn’t ready for cloud PC installations in an email to subscribers.

The email states: “Today, Microsoft will officially launch Windows 11. Its release will be gradual, with potential bugs and issues early on. With this in mind, we will monitor the initial performances of Windows 11 before taking any action.

“This will allow us to guarantee strong performances and an overall high quality of service when we do make the eventual transition to Windows 11. Please do not update your Shadow to Windows 11 until further notice.”

The email concludes by letting subscribers know that they’ll be told when Windows 11 is ready to go on their cloud PC installation, and in the meantime, the Shadow team will continue to run tests on the OS to ensure suitability and that the service is “fully optimized” for Windows 11.

This is only a single provider, but if you use Cloud Gaming services then you may need to ask around for other experiences using Windows 11 before you give it a try yourself.

Windows 11 notifications hero

(Image credit: Microsoft)

How to manage notifications in Windows 11

You almost certainly have a selection of apps installed on your computer, and many of these use notifications to let you know about things. A news app can alert you to the latest headlines, an email app will let you know when you have new mail, and your chat app will inform you of new messages that need your attention. 

Thankfully, you can set all this up in Windows 11 with relative ease, or turn them off completely if you don't like the interruption. If you're happy with the current Windows 10 experience (in which notifications are displayed in the lower right-hand corner of the screen, just above the clock in the Taskbar) then great news – you won't have to do any configuration as this is the default for Microsoft's latest OS.

Fort everything else though, there are plenty of ways for you to adjust your notifications in Windows 11 to best suit your needs.

Windows 11

(Image credit: Microsoft)

How to manage power options in Windows 11

Microsoft has always given Windows users a good deal of control over how their computer uses power, and this is something that continues with Windows 11. 

While managing power consumption may be something that you most readily associate with laptops and a desire to maximize battery life, power options can also play an important role for desktop users.

Desktop user may not have to worry about how long a battery is going to last, but Windows 11's power option remains important. Thankfully, Windows 11 has made it easier than ever to keep track of power consumption, Sleep Mode and detecting what apps are draining your device's battery life.

Focus Assist

(Image credit: Microsoft)

How to us Focus Assist in Windows 11

Do you ever get distracted when you should be doing something important? Your computer is supposed to be a tool to help you get things done. This might mean getting on with work, playing games, watching movies, writing emails, or just browsing the web, but there are all manner of distractions that can pull you away from what you're trying to do. 

If you're sick of being pestered by notifications when you're trying to do something else, you could benefit from Windows 11's Focus assist feature. This is a simple but powerful function of Windows 11 that enables you to configure rules that determine when notifications about new emails, messages and so on are muted.

There are many customization options that let you do things like set a schedule, create priority lists and you can even optimize for different monitors if you use multiple displays. 

Windows 11 virtual desktops

(Image credit: Microsoft)

How to use virtual desktops in Windows 11

Windows 11 offers excellent support for virtual desktops, which allow you to use several desktops, and switch between them easily. This allows you to keep organised  by having separate desktops for work and pleasure, for example.

It's a great way to have some of the productivity benefits of multiple monitors, but with a single screen, so check out our guide on how to use virtual desktops in Windows 11 for an in-depth look into this feature.

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What is VoIP? A guide for businesses

What is VoIP? If you’re looking to set up a modern business phone system, then your research will no doubt have lead to you to VoIP phones, usually referred to in full as: Voice over Internet Protocol technology.

Did you know that “businesses that switch to VoIP reduce the cost of their local calls by up to 40%, and save up to 90% on international calls”? This is what makes VoIP worth learning about and investing in as business. 

Businesses that switch to VoIP reduce the cost of their local calls by up to 40%, and save up to 90% on international calls

SIP.US

Spending time understanding what VoIP is and how VoIP works can help you save a lot as a business long-term. Understanding this modern digitally-based business phone system is key to choosing the best VoIP services later on.

You've also likely run into the acronym SIP, or Session Initiation Protocol in connection with VoIP. In fact, navigating the world of  business phone systems can often feel like an alphabet soup of acronyms. In this article we'll only be looking at what VoIP is in detail, and how it works with SIP. However, you can learn more about SIP and its difference from VoIP in our article, SIP vs. VoIP: a guide for businesses.

What is VoIP?

First things first, what is VoIP and what  exactly does it stand for? VoIP stands for Voice over Internet Protocol and is essentially a digital phone service. Instead of sending audio through traditional phone lines, VoIP phone systems digitize your voice and send packets of audio over the internet. 

In some ways, VoIP is a lot like making a video call—except that you’re only sending audio, not video, back and forth.

As a cost-effective alternative to the traditional analog phone system, businesses enjoy significant savings with cloud based telephony systems like VoIP. With free quotes from the best VoIP phone providers, your business can too.

Read next 💡

Bonline mobile VoIP

(Image credit: bOnline)

We've listed the best VoIP services and best VoIP headsets available for businesses to help give you a head start in your search. Why not also take a look at our popular Nextiva VoIP services review?

Thanks to a rise in remote working and customer preference to contact businesses by phone, popularity for VoIP phone software and VoIP hardware is set to keep growing.

With VoIP phone systems, you can add as many phone lines as your business needs without having to bring in an electrician.

You can also integrate with software to automatically route your calls between departments or to keep a digital recording of every call that comes into your business.

What is SIP?

What is SIP? Well, not quite the refreshing summer drink you were imagining: SIP stands for Session Initiation Protocol. It's an open-source communications protocol that is deployed by VoIP phone systems to function. 

For VoIP business phone users, SIP is critical to initiating, maintaining, and terminating a phone call between two or more devices.

It’s particularly important to understand the word protocol in order to understand SIP. In this context, a protocol is a set of rules used by digital devices to communicate with each other. 

VoIP is a communications system, and SIP is a signalling protocol used to support that communications system.

Michael Graw

A protocol like SIP regulates how the exchange of data packets is synchronized between devices and how those data packets are interpreted.

The usefulness of Session Initiation Protocol isn’t limited to enabling VoIP business phone calls. SIP software can also be used to conduct video conferences, exchange instant messages, or distribute multimedia files and other data across global teams. 

SIP vs VoIP: What’s the difference?

Trying to compare SIP and VoIP directly doesn’t really make sense. Why? Comparing the two is like assessing a magician and their assistant side by side. 

One, VoIP, is the principal performer while the other is a support act. VoIP is a communications system, and SIP is a signalling protocol used to support that communications system. 

SIP is one way to deploy your VoIP phone system. It's favoured by telephony managers as it directly connects PBX (private branch exchange) users with public network phone users. 

VoIP business phone systems which use SIP rely on the protocol, to relay information between VoIP-enabled devices. You may notice SIP and VoIP have become somewhat synonymous, since SIP is easily the most widely used protocol for supporting VoIP communications.

SIP trunking explained

With a single SIP trunk, you can have as many incoming or outgoing phone calls as your business requires.

Michael Graw

To run a VoIP phone system using SIP, you’ll need a SIP trunk. If you're wondering 'what is a SIP trunk and how does it work?', panic not. A SIP trunk can be defined as the piece of hardware that enables all the SIP-enabled phones and devices in your business to connect to the internet.

If you're opting for a hosted VoIP service, your SIP trunk will likely located at a nearby data center. 

Or, if you are self-hosting your own VoIP business phone system, the SIP trunk may be installed as part of your business’s internal telephony network.

The great thing about using SIP trunks is that they enable you to connect an unlimited number of lines. Practically, that means with a single SIP trunk, you can have as many incoming or outgoing phone calls as your business requires. 

The most significant limitation on the number of simultaneous VoIP calls your company can handle boils down to your internet bandwidth.

Choosing the right hardware for SIP and VoIP

To run a successful VoIP business phone system based on SIP, you need to have compatible SIP hardware. What does compatible SIP hardware include? 

Individual desk phones, which must be SIP-compatible. Analog phones, for example, won’t be able to connect to a SIP trunk to make and receive calls. The same is true for office phones designed for a protocol other than SIP.

The good news is that since SIP is so widely used for VoIP phone systems, the majority of business handsets and other VoIP-enabled devices are compatible with SIP. 

So, you don’t have to spend a fortune to upgrade your business’s phones to a hard-to-get model. Always check to be certain.

The advantages of SIP for business

Why do so many VoIP providers and businesses use SIP as the protocol supporting their phone system? This protocol has become the most popular VoIP protocol because it offers a number of advantages over alternatives, including these:

✓ SIP is a highly flexible, integration-friendly protocol software

Data packets sent using SIP can be interpreted by other communication protocols, which opens the door for integration with non-SIP software. 

This allows VoIP calls running on SIP to be automatically recorded using third-party software, for example, or for businesses to integrate their digital phone calls with a proprietary internal app. 

SIP’s flexibility also means that your business is unlikely to run into compatibility problems if you change software platforms in the future.

✓ Quality-first, SIP processes VoIP call data individual devices

…is another reason why SIP is ideal for businesses, particularly enterprise-scale businesses. This benefit reduces the amount of network bandwidth being used by an individual call. 

So, you can have more employees making more digital phone calls without experiencing connectivity issues or poor call quality.

✓ The protocol of choice for VoIP

SIP’s popularity has also made it the protocol of choice for new VoIP phone systems. Almost any service provider that offers VoIP supports SIP-enabled handsets, so you’re free to switch providers in the future. 

You’re also unlikely to have trouble finding SIP-compatible software to expand the functionality of your phone system.

Black Rotary Telephone on White Surface

Analog phones cannot connect to a SIP trunk (Image credit: Photo by chepté cormani from Pexels)

Alternatives to SIP for business

SIP may be the most popular protocol for operating a VoIP phone system, but it’s not your only option. 

H.323 is another common protocol found in VoIP systems. In contrast to SIP, H.323 is built to work with both analog phone systems and cloud phone systems.

Most businesses shy away from H.323, however, because it’s difficult to implement and highly complex. And unlike SIP, H.323 is not compatible with a wide range of productivity software applications.

Other alternatives include Media Gateway Control Protocol (MGCP) and Skinny Client Control Protocol (SCCP). 

MGCP is somewhat complex and doesn’t support caller ID, which is a major drawback for many businesses. SCCP is a proprietary protocol used by Cisco, and the company has largely been phasing it out in favor of SIP.

VoIP & SIP Summary

It’s easy to get confused when asking the questions, what is VoIP and what is SIP? 

In short, VoIP is a type of phone system that enables you to place calls through the internet rather than through traditional, analog phone lines. SIP is a communications protocol that enables VoIP calling.

Why should you choose VoIP and SIP? While there are other VoIP protocols available, SIP is by far the most popular, for good reason. It enables VoIP-enabled phones to integrate with a wide range of productivity software. 

And with VoIP for business software and hardware options offering faster, more flexible communication styles it's no wonder VoIP is a favourite with multiple business sectors worldwide. 

SIP also reduces the burden that a VoIP phone system places on your company’s network so that your employees can make and take more calls without a drop in quality. Now that we've covered VoIP, dig into your next read: How to choose a small business VoIP phone service.

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More people than ever are installing Android and iPhone apps

It looks like both Google and Apple saw record-breaking numbers when it came to mobile app installs in 2021.

SensorTower measures the most popular app installs for Google and Apple devices, and in 2021 there was a 20% increase in users purchasing apps.

Many of the most popular apps appear to be social media apps and games, with TikTok, Facebook and Instagram being at the top of the most-installed charts, alongside games such as Honor of Kings and Coin Master.

However, we’re starting to see different ways in which we can access these apps, with Apple M1-powered Macs allowing iOS apps to be used and Chromebooks running Android apps. Windows 11 is also about to be able to download and run Android apps through Amazon.

With mobile apps coming to more operating systems, we may see a big change in SensorTower’s charts in a year’s time of how apps will be downloaded and purchased.

An App Store in more places

These charts give users a good idea of what apps were used across the year. With the global Covid-19 pandemic, people are using devices more in their homes as lockdowns became enforced, which would have influenced the charts from SensorTower in 2021.

But thanks to vaccines, users are going out again, trying different apps for different situations. This could lead to an increase in travel apps, for example, with users looking into what public transport they should use.

The MacBook Pro 14-inch (2021) is a recent example that’s powered by Apple’s M1 Pro or M1 Max chips, which let you download previously-purchased iOS apps. This is because the CPU is the same architecture as used in the iPhone and iPad, and this has allowed apps to also run in macOS, as long as the developer has allowed for this.

This means that if you see an app on the iOS App Store, there’s a good chance that you can also use it on your Mac as well as your iPhone or iPad.

This could have a big influence on the charts that SensorTower creates each year. We use our devices in different ways in different places – for instance, an app you download from the iOS App Store may be more suited on your Mac. Games are a good example of this, with Grand Theft Auto: Vice City being available for iPhone and iPad, but can now be downloaded on an M1-powered Mac, so you can carry on your progress during a commute on the train for instance.

Meanwhile, Microsoft is also doing its own take on this, thanks to an agreement with Amazon.

Two iOS apps running in macOS 12 Monterey

(Image credit: Apple)

A Windows App Store fusion

Windows 11 was announced in June with a redesigned Microsoft Store, where you can download and install apps, much like you can in Android and iOS. But a surprise arrived in the form of Android apps from the Amazon App Store, which are also coming to the Microsoft Store.

While it’s in testing on the Windows Insider channels, where you can test features under development, it could heavily influence how the Android charts from SensorTower could appear this time next year. Users who have an Android phone could carry on their work or progress in a game on their Windows tablet and PC, as long as the app is available on the Microsoft Store.

Users have already found methods to install any Android app from Google Play on Windows 11, which showcases how other apps could be used in Microsoft’s software if the company went beyond the Amazon App Store agreement.

We’re in a time where mobile apps are about to expand to other devices in a big way, which could also encourage developers to create apps or update their existing ones to cater for these changes.

Both iOS apps in macOS and Android apps in Windows 11 throw down the gauntlet to see how developers can adapt to these upcoming changes. It’ll also be interesting to see how these new ways of using mobile apps influence next year’s charts.

Via TechCrunch

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Windows 11 running slow? Microsoft’s ongoing SSD problems could be to blame

Windows 11 continues to suffer from a problem where some NVMe SSDs are running more than 50% slower, and Microsoft still hasn’t fixed it. The issue has been plaguing some Windows 11 users since the operating system was in beta earlier this year, so the fact that several months later the problem persists has led many people to wonder when Microsoft will release a fix.

As MSPoweruser reports, a user ran CrystalDiskMark benchmark tests for the Samsung 980 Pro SSD and found that random write speeds are drastically cut.

So, if your Windows 11 PC appears to be running slowly and you are using an NVMe SSD, this could be the culprit.


Analysis: Where’s the fix?

When this issue was first identified in the Windows 11 beta, Microsoft acknowledged the problem. However, no fix has been released, and it’s not entirely clear what’s causing the problem, though some people suggest it’s the virtualization-based security of Windows 11 that’s to blame.

Whatever the cause, this is one of the more serious Windows 11 problem we’ve seen, and the fact that there has yet to be a fix around three months after it was discovered is concerning. It could mean that a fix is harder to implement. This won’t be welcome news for anyone affected by this problem.

It’s not a good look for Windows 11, either. Microsoft wants more people to upgrade to the new operating system, but ongoing problems like this are just going to put people off. Microsoft will need to come up with a fix, and fast.

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This Gmail update just made it harder than ever to avoid video calls

Avoiding video conferencing meetings could soon be trickier than ever now that Google has made it much simpler to join a video or audio call via Gmail.

The company has announced that users can now start or join meetings and audio calls from 1:1 chats in Google Chat in Gmail on Android and iOS.

“As some teams begin to return to office, while others remain distributed, we hope this makes it easier to connect with your colleagues in the hybrid work world,” Google wrote in a blog post announcing the new addition. “This feature will allow you to seamlessly switch between chat to a video or audio call when needed, helping you collaborate and move your work forward.”

Google Chat calls

Going forward, Gmail users will now see a phone and video icon in the top right corner of a 1:1 Google chat window that, when clicked, will start a direct call with the contact.

In order to join a call, you just need to select the phone or video chip within the 1:1 chat window, and while on a call, you’ll see a banner of the person you’re on a call with, the call duration and a Meet icon in the chat roster.

Missed calls will be indicated with a red phone or video icon within the conversation and the chat roster.

Google Workspace video call

(Image credit: Google)

The feature is hosted as part of Gmail, so if you select to join a call from the Google chat app, you'll be redirected to the Gmail app. If you don't have the Gmail app installed on your device, you’ll be prompted to download it via Google Play store or the App Store

The feature, which will be rolled out to all Google Workspace customers, as well as G Suite Basic and Business customers by default, is currently only available for 1:1 meetings so far. This means there's no group calls for the moment, but given the ongoing popularity of video calls, this can't be too far away.

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Is Google Calendar down?

Is Google Calendar down? The widely-use calendar service provided by Google, and synced with many of our work and personal email accounts, appears to be having trouble keeping it together.

A number of TechRadar staff are seeing Google Calendar dip in and out of live service, with a '500' error code coming up instead of our usual view of events, meetings, reminders, and more meetings.

More on this as the story develops…

It looks like a global problem

Google Calendar appears to be down for TechRadar's UK staff, flitting in and out of service. We have word that the service is experiencing issues worldwide, from contacts in India and Spain too.

Reported cases are rising

Downdetector is reporting a surge in user-generated reports of Google Calendar issues since 9am GMT (1am PST / 4am EST). Only 16 reports in the view so far, but 0-16 in the space of 20 minutes shows something is picking up.

Users are taking to social media

People are cottoning on to the service being down, though the official Google Calendar Twitter account has yet to post anything about the issues.

See more

Be free, workers!

Some are taking the outage on a lighter note, such as Twitter user @jerelleaj, who celebrates that they must “have nothing planned for today”. Performance review? What performance review?

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Partial functionality?

You may find that you can enter the Google Calendar, and only see a few events out of your usually-packed schedule. I'm able to see my own events, and things I've confirmed attendance to – stored locally – but my work calendar of everything else going on in the company is absent. Sorry boss.

I was able to use a Google Calendar event to jump into a Google Meet video call, so you may be able to briefly gain access for an important meeting if you keep trying. We tend to switch between half-filled screen and full-on error message every time we refresh the page, though.

Reports continue to pour in

Downdetector is now reporting a whopping 2,960 issues – and the real number is likely to be far beyond that, given that the site relies on user-generated complaints.

Users commenting on the website say that Calendar is “down for Romania as well”, “Not working in Czech Republic”, “Unable to sync in India”, and “Down in Denmark.” France and Greece appear to be affected too – is anyone left out?

A Google in denial

No official word from Google yet, and the Google Workspace Status Dashboard shows Google Calendar as working perfectly fine. Read the room, Google.

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Twitter might be taking on Slack by introducing business DMs

Twitter has announced that it has acquired the business messaging service Quill in a move that could enable it to take on Slack.

After raising around $ 16m in funding, Quill exited beta earlier this year as an alternative to Slack available on Windows, macOS, Linus, Android and iOS.

In a new report, TechCrunch points out that the company was founded by the former creative director of Stripe, Ludwig Pettersson who is well known and admired by many in the startup community.

While neither Twitter nor Quill disclosed the terms of the deal, Quill did put out an announcement in which it informed users of its business messaging service that they will have until December 11 to export their team message data. Surprisingly though, Quill has created a Python script that allows users to transform their data into the CSV format so it can be imported into Slack.

Business DMs

As part of the acquisition, Quill's staff will be joining Twitter's Experience organization to help work on the social network's messaging tools and direct messages while Pettersson will become a product manager reporting to the Conversations team.

Since its launch in 2006, Twitter's direct messages or DMs have grown in popularity as a way to communicate quickly with others online and as a result, many have wondered whether the company would try to turn them into a standalone product or even a paid service for businesses.

Online collaboration tools have become essential for businesses during the pandemic as being able to communicate with co-workers is especially important when working from home. Now that Slack is part of Salesforce, organizations may be looking for an alternative business messaging service and by purchasing Quill, Twitter is in the perfect position to offer its own solution.

We'll have to wait and see what happens as a result of Twitter's Quill acquisition but with a new CEO at the helm who is actively trying to diversify its business, business DMs could be a very real possibility.

We've also featured the best hybrid working tech

Via TechCrunch

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Google Meet arms hosts with tools to silence disruptive attendees

Keeping your meetings on track in Google Meet is about to get a whole lot easier as Google has added the ability to lock audio and video in its video conferencing software.

Previously the feature was only available when using Google Meet on a computer but now the company has made it possible for hosts and co-hosts to lock all participants' audio and video from iOS devices.  According to an update in the Google Workspace blog though, Google also plans to make this feature available for Android smartphones early next year.

By giving hosts and co-host the ability to mute all participants' audio and preventing them from using their cameras, it will be easier to keep meetings on track and productive as there will be less disruptions.

Audio Lock & Video Lock

Google Meet's new Audio Lock & Video Lock setting applies to all devices regardless of whether it's set on a computer or an iOS device.

However, when this feature is enabled, mobile participants may be removed from a meeting if their device doesn't have the most recent version of the Meet or Gmail app, Android OS version M or newer or iOS version 12 or newer. Once the feature has been disabled though, these removed participants will be able to rejoin a meeting.

It's also worth noting that this feature is available to all Google Workspace customers as well as all G Suite Basic and Business customers.

While employees, managers and partners are a bit better at quieting down in a meeting, Audio Lock & Video Lock could be particularly useful for teachers and educators conducting remote learning classes using Google Meet.

Looking to improve your video call experience? Check out our roundups of the best video conferencing softwarebest business webcams and best headsets for conference calls

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Siri is yet to regain crucial accessibility features that disappeared with iOS 15

Apple is still yet to reinstate functionality which was removed in iOS 15, where Siri could perform various tasks such as checking and playing voicemails.

The commands in question are valuable on the accessibility front, with the visually impaired or legally blind – or indeed other Apple device owners – are able to use them to keep on top of their voicemail as mentioned, or to instruct Siri to send an email, check recent calls, or call history.

MacRumors highlighted the functionality which went missing back in September, just after iOS 15 was released, and the site reminds us that these features haven’t been restored to Siri, despite growing complaints around this.

An inaccessible Siri for some

One reader told MacRumors: “For many fully blind people (like my blind mom) this makes their phone almost unusable, because they can’t ask Siri who has called, and they can’t ask Siri if they have voicemail. (Their official ‘workaround’ for voicemail, in fact, is calling the old-school carrier voicemail number, to check your voicemail over the phone.)”

Another message on Apple’s support forum reads: “My cousin who is legally blind is also experiencing this issue. He uses the read missed call and open voicemail when doctors call and leave messages. It allows him the opportunity to hear who called and he can call back. It has been a wonderful feature for him and I’m hoping that a fix will happen so that he can be able to use the feature again.”

There are also complaints on Reddit like this: “My dad is blind and uses Siri to operate a lot of his iPhone. This week we’ve noticed when he asks Siri to play voicemail or missed calls she says she can’t help with that.”

We've reached out to Apple for comment and will update this story once we hear back.


Analysis: Reasons why are unclear – but keep the feedback flowing on this

It’s unclear whether Apple intentionally removed the support for these features with iOS 15 – and if so, why that was done – or if it’s wrapped up in some bug – and if it’s the latter, whether a fix is coming soon. But whatever the case, this represents a worrying step backwards in terms of accessibility for iOS devices, to say the least.

While Apple itself hasn’t commented directly, as MacRumors notes – we’ve also reached out to the company to try and ascertain what’s going on here, and will update this story if we hear back – one message on the Apple help forum claims to have had a reply from the Accessibility Support team. They were advised to again contact Accessibility Support and “have your Apple ID added to the official engineering issue as an ‘affected user’ so that you receive the mass emails about the status of this fix”.

Further advice was to submit feedback on the missing features, as the more of that feedback which is gathered “does affect engineering’s prioritization of this issue”.

There may be hope yet, then, for some kind of return of these capabilities to Siri in the near future. Fingers crossed.

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Firefox 95 wants to keep itself safe from code security flaws

The latest version of Mozilla Firefox is including a welcome security upgrade that the company hopes can keep its browser safe from code-based attacks.

Available now, the desktop and mobile editions of Firefox 95 will come with RLBox technology, which looks to prevent and limit any damage caused by code security flaws or bugs.

The “novel sandboxing tool” will look to make Firefox the most secure browser option around, the company claims.

Firefox security

RLBox was developed by Mozilla alongside researchers at the University of California San Diego and the University of Texas.

The tool uses WebAssembly to isolate potentially buggy code, ensuring no possible infections or flaws are able to launch or execute without the user knowing.

Mozilla notes that although all major browsers, including Firefox, run web content in their own sandboxed process, hackers often chain together two vulnerabilities to break through -one to compromise the sandboxed process containing the malicious site, and another to escape the sandbox.

This has previously meant having to hoist subcomponents of a browser into a separate process, but this has some limitations – which is where RLBox comes in.

“Rather than hoisting the code into a separate process, we instead compile it into WebAssembly and then compile that WebAssembly into native code,” Mozilla says.

Although not suitable for every component, Mozilla says it is working on expanding the reach of RLBox as much as it can – including to other browsers. The company shipped a prototype to its Mac and Linux users to test in 2020, showing it can operate effectively across different operating systems.

“RLBox is a big win for us on several fronts: it protects our users from accidental defects as well as supply-chain attacks, and it reduces the need for us to scramble when such issues are disclosed upstream,” Mozilla's Bobby Holley wrote in a blog post announcing the news.

“This technology opens up new opportunities beyond what’s been possible with traditional process-based sandboxing, and we look forward to expanding its usage and (hopefully) seeing it adopted in other browsers and software projects.”

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