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Posts tagged "Zoom"

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Zoom could be planning even bigger events
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Although Zoom may be best known for its video conferencing software, its platform also supports virtual events and the company's latest acquisition will allow these events to be both larger and more complex.

According to a new blog post, the company believes that the future of events will include a combination of virtual and in-person formats. As a result, its customers will require a holistic solution that allows them to build, host and manage virtual and hybrid events.

Zoom first introduced Zoom Video Webinars back in 2014 to enable organizations to share information and interactive video presentations with up to 50k people. However, back in July of this year, the company unveiled Zoom Events to make it possible for businesses and other organizations to host in-person events that also have a virtual element.

In order to showcase some of the exciting new capabilities in Zoom Events, Zoom used its new Conference event type for Zoomtopia 2021 which saw over 33k virtual guests attend the tech conference from around the world. Now though, the company has acquired several tools as well as some top talent from the startup Liminal to make it easier for organizations to produce professional programs and performances from anywhere in the world.

Bridging the gap

As reported by The Verge, Zoom has announced that it has acquired two add-ons from the startup Liminal that can be used to create professional virtual events.

The first is ZoomOSC that will allow its customers to enhance professional meetings and events using the Open Sound Control (OSC) protocol. This add-on also enables users to integrate Zoom Events with third-party software, hardware controllers and media servers. The second add-on, ZoomISO, makes it possible to export each participants' video feed as a separate output to professional production hardware with the capability to export five feeds in HD.

With the acquisition of these two add-ons, it will be possible to bridge the gap between emerging and traditional event control tools according to Zoom. This will likely be quite useful for broadcast studios, theaters and other organizations that want to create professional streams using the company's video conferencing software.

However, in addition to acquiring Zoom OSC and ZoomISO from Liminal, two of the startup's co-founders (Andy Carluccio and Jonathan Kokotajlo) will also be joining Zoom.

We've also rounded up the best video conferencing software and best online collaboration tools

Via The Verge

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Millions of people will celebrate Christmas over Zoom again this year
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With or without Omicron, a significant portion of Brits were already planning celebrate the holidays over video conference, new research suggests.

Surveying 2,023 UK adults for the report, networking firm Global Wireless Solutions (GWS) found that 11% expect to use live-streaming apps to connect with their friends and family during Christmas and the New Year, as compared with 12% last year.

While keeping in touch with friends and family over digital platforms is a necessary evil for more than a third (37%), almost the same proportion (34%) say the technology helped them feel included when they were unable to participate in-person last time round. A further 28% said it helped them feel connected, which is particularly important during the holiday season.

A digital Christmas

As a result of the pandemic, the use of live-streaming and video conferencing services is on the rise, with Facebook Messenger, FaceTime and Zoom all attracting more users than before.

However, connectivity issues are hampering their experience, the report suggests, with a quarter of people encountering fuzzy or low-quality pictures, or video freezes.

Part of the problem, GWS hints, lies with the telecoms sector. Of all the users that have suitable devices (e.g. a decent mobile device, webcam and headset), a third (33%) do not have adequate speeds to watch or broadcast an HD live-stream effectively. According to the report, a mobile device would need at least 5 Mbps download speeds and 4.5 Mbps upload. 

The report singles out O2 as attracting the fewest complaints from customers in this context. Roughly half of O2 customers (51%) did not report any issues when live-streaming, and 02 customers also had fewer issues with audio and picture quality.

For those suffering from connectivity issues, 5G could roll out just in time to save the day. More than a quarter (28%) of Brits are excited about the launch of 5G, with a fifth (22%) seeing it as important for keeping in touch with their loved ones.  

  • Check out our list of the best VoIP services around

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Zoom update delivers a quick hack for more productive meetings
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Zoom has announced a number of new updates and features for its video conferencing software that will help organizations be more productive and get the most out of their meetings.

According to a new blog post, hosts will now be able to schedule a meeting with Focus Mode set to start automatically. While this feature was originally designed with online learning in mind, it can also help large businesses with many employees stay on task during their meetings.

For those unfamiliar, Zoom's Focus Mode places meeting participants in a view where they can only see themselves, the host and or co-hosts and the content being shared. However, hosts and co-hosts can also choose to view participants in Gallery View which enables them to see everyone at once.

Speaking of Gallery View, Zoom has also added the ability to save a custom Gallery View order. Meeting hosts can now save a customized gallery order to each unique meeting ID which allows them to load the saved customized order before a meeting as opposed to having to manually change the order each time they're in a video call.

Video Mail

In addition to helping users have more productive meetings, Zoom has also announced a new update for its cloud phone system that will make it easier for colleagues to keep in touch.

While voicemail used to be the only option to leave someone a message when they didn't answer their phone, nowadays most people don't even check their voicemail. For this reason, Zoom has decided to provide its users with a more personable alternative to standard voicemail.

Zoom Phone users can now greet their colleagues with video greetings which allow them to leave video messages right from their voicemail inbox. You can check out this support document from Zoom to get started leaving video greetings or videomail for your colleagues.

While some users have returned to the office full time, other organizations have introduced hybrid work policies where some people are at the office and others are at home. With Zoom's new tools though, employees can stay connected with their teams regardless of whether they're working from home or are out in the field. 

Looking to improve your video calls? Check out our roundups of the best video conferencing software, best business webcams and best headsets for conference calls

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Amazon TVs will now do Zoom calls – but you’ll need one crucial piece of kit
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Video calls are coming to your living room thanks to a new partnership between Amazon and Zoom.

The video conferencing giant has revealed that its platform will now be available on Amazon Fire TV sets just in time for family calls over Christmas.

The Fire TV Omni Series will let users start and join Zoom meetings, with users in the US and Canada able to enjoy the service from today.

Webcams essential

Amazon revealed its first own-branded Fire TV sets in September 2021, looking to target customers looking for more affordable hardware.

Zoom was mentioned as one of the initial apps set to be bundled with the devices, however it has been missing until now – marking the first time the company has released an app for a smart TV.

However, as there is no camera built in to the TVs themselves – you'll need to get a webcam to actually be able to carry out any Zoom calls.

Luckily, Amazon has some ideas on what webcams you can use – namely, any of the Logitech C920, C922x or C310 (although it does say any webcam offering “720p-1080p” should be compatible).

Once you're all set up, the Zoom app can be downloaded from the Fire TV Appstore, and accessed with your usual logins.

If you've got your microphone turned on, you can use Alexa to join a zoom meeting with the command “Alexa, join my zoom meeting.”

Amazon notes that the Zoom app will only use audio from your TV speakers,  meaning that users won't be able to pair with a soundbar or speakers just yet.

The news comes shortly after Zoom doubled down on its pledge to stick around even after the pandemic has ended. The company said it can play an important role in the post-pandemic world, mainly through helping facilitate and encourage hybrid working as employees look to split their time between the office and a more comfortable home environment.

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We may not escape Zoom for a long time yet
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The age of Zoom calls could soon be a long way off, according to perhaps unsurprising new predictions from the company itself.

The video conferencing giant, which has been one of the biggest success stories of the pandemic, has said it can play an important role in the post-pandemic world.

This would mainly be through helping facilitate and encourage hybrid working as employees look to split their time between the office and a more comfortable home environment.

Zoom future

“I think there are three big shifts that are happening post-pandemic that businesses are investing in and that’s spurring our growth and relevance,” Zoom's Ricky Kapur, head of the company's Asia Pacific zone, told CNBC in a televised interview.

This boldness follows the company's most recent financial results last month in which it revealed it is still expanding its customer base as hybrid working becomes more popular for businesses around the world.

The company added that it has seen particular success in drawing in larger customers contributing more than $ 100,000 each in trailing twelve months revenue, with Zoom also boasting 512,100 customers with more than 10 employees.

“Employees are demanding flexible work arrangements and the ability to work frictionless, irrespective of where they are,” Kapur added, noting that customers of all sizes are also looking for more customizable and flexible approaches to work.

“Whether it’s a retail experience, the ability to live feed into the store and speak with a live person — see a product, have a real conversation, and then make a purchase decision. Consumers are expecting that from companies,” he said.

Zoom has been working hard to continue the amazing growth it enjoyed during the pandemic as it attempts to keep track with rivals such as Microsoft Teams.

This includes recent updates such as live transcription, which is now available for all free Zoom accounts, after having only previously been offered to paid subscribers. 

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Zoom thinks it can help the fight against global terrorism
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Far from just allowing users to stay in touch with family and friends around the globe, Zoom now also wants to tackle online terrorism.

The video conferencing giant has announced it is joining the Global Internet Forum to Counter Terrorism (GIFCT) alongside the likes of Microsoft, Amazon and Meta.

“It is our responsibility to support our users and protect them against online threats,” Josh Parecki, Zoom's associate general counsel for trust and safety, told Reuters. “By collaborating with other leaders across the industry, sharing key learnings and advancing research, we aspire to make the digital world a safer place for all.”

Zoom GIFCT

Formed by Facebook, Microsoft, Twitter, and YouTube in 2017 following a spate of deadly terrorist attacks across Europe, GIFCT says its mission is “to prevent terrorists and violent extremists from exploiting digital platforms.” 

Now numbering 18 companies following Zoom's addition, the NGO was initially focused on sharing technical collaboration to combat online extremism, but has since expanded to managing a hash-sharing database.

This allows members to share unique “hashes” – records of original content that have had to be removed from their platforms or services following extremism concerns.

These hashes are then used by other GIFCT members to identify if similar content has been uploaded to their platforms.

In a statement, GIFCT Executive Director Nicholas Rasmussen said it was delighted to have Zoom as a partner. He noted that the group's mission “requires we work with a diverse range of companies …to develop cross-platform solutions that render terrorists and violent extremists ineffective across the Internet”.

After an initial surge in popularity and an explosion in user numbers at the start of the pandemic, Zoom came under heavy criticism for failing to secure its platform. 

Following several high-profile “Zoombombing” incidents where outside parties were able to gain access to Zoom calls without permission, the company carried out a major upheaval of its security protections.

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The best Christmas Zoom backgrounds to help you get into the festive spirit
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Many holiday celebrations will take place over video conference again this year, which means plenty of people will be on the hunt for an excellent Christmas Zoom background.

Whether you're attending a virtual office party, present exchange or Christmas dinner, a festive background will only add to proceedings.

To help make your virtual festivities feel a little more like the real deal, we’ve compiled a selection of Christmas Zoom backgrounds that are bound to get you in the holiday spirit.

How to use Zoom backgrounds

Before picking out a Christmas Zoom background, you’ll need to know how to configure custom backgrounds on the platform. Thankfully, the process is really simple.

First, ensure the Zoom backgrounds feature is enabled in your account settings. You can do this by accessing your account page via your web browser, navigating to Settings in the left-hand bar, clicking on In Meeting (Advanced) and toggling Virtual Backgrounds to on (the slider will turn blue once the feature has been activated).

To configure your Zoom background, log into the desktop application and click on the settings icon in the top right corner. Under the Virtual Background tab, you can choose from stock options, or upload an image or video via the + icon below the video feed.

Whichever background you select in the settings panel will automatically be applied when you next log into a video conference.

For the best results, it’s important to ensure the video is bright and evenly lit. Your Christmas Zoom backgrounds won’t perform quite as well in partial darkness or glaring light, which can both result in unwelcome distortion.

Using a green screen backdrop is ideal, but impractical for many, and a plain background of any colour works perfectly well so long as your clothing isn’t the same color.

Christmas Zoom backgrounds

Thanks to a few generous elves, you're not short of options when it comes to selecting a Christmas Zoom background for your next video call.

Here’s a rundown of a few different selections you could choose from.

Zoom
On the Zoom website, you can find a curated list of virtual backgrounds of all varieties. Under the Seasonal section, you’ll find a range of suitably festive options.

Zoom

(Image credit: Zoom)

Hallmark
You’d bet your house on greetings card company Hallmark producing a fine selection of holiday-themed Zoom backgrounds – and the company has duly delivered.

Hallmark

(Image credit: Hallmark)

Unsplash
Image library Unsplash has a wide selection of wintery Zoom background options for you to choose from. You’re bound to find an option that suits you.

Unsplash

(Image credit: Unsplash / Annie Spratt)

Cookie Monster
Everyone’s favorite Sesame Street resident is also getting in on the act. This snap of Cookie Monster doing what he does best makes for an excellent Zoom background.

Cookie Monster

(Image credit: Sesame Workshop)

Christmas HQ
We can safely assume that the experts at Christmas HQ know plenty about cultivating holiday spirit. This classy selection of backgrounds is attractive, but not obnoxious.

Christmas HQ

(Image credit: Christmas HQ)

Frozen – The Musical
The Broadway rendition of hit movie Frozen has offered up a selection of icy Zoom backgrounds for “those of use working from our kingdoms of isolation”. That might not sound very Christmassy, but the backgrounds are rather striking all the same.

Frozen - The Musical

(Image credit: Frozen – The Musical)

Walt Disney World
Disney World has to be up there with one of the most festive places on earth, as demonstrated by this selection of Christmas Zoom backgrounds from WDW Magazine.

Walt Disney World

(Image credit: Walt Disney World)

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Turns out a lot of us are really bad at behaving on Zoom calls
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After another bumper year for video calls across the world, Zoom has released a series of somewhat surprising facts about some of the oddest facts it has gathered about users in 2021.

The video conferencing platform carried out a global survey and combined the results with its own internal insights to show how we really used Zoom – with some particularly odd findings.

This includes over half (53%) of Zoom users saying it was OK to eat during meetings, 42% saying they have made a call from their beds, and over a quarter (26%) saying they almost never showered before going on a call.

Zoom in 2021

Covering the period of November 15 2020 to November 15 2021, the company's survey discovered that Wednesday was the most popular day of the week for Zoom calls, followed by Tuesday and Thursday.

The average length of a Zoom call was a whopping 54 minutes, with the average meeting size found to be 10 participants.

Zoom, which was used in nearly 200 countries and territories around the world, also found that January 21 2021 was the busiest day of the year for virtual meetings, with February 25 the most popular day for webinars.

Elsewhere, nearly three-quarters (71%) of Zoom users have had to say the phrase “you're on mute” at some point in the last 12 months, with 57% needing to ask if everyone on a call could see their screen.

75% of users said they waved goodbye at the end of their meetings, with outdoor landscapes (26%) proving slightly more popular than blurred backgrounds (25%) or company logos (20%).

Just under half (43%) confessed to only cleaning the part of the room visible on camera, with the same number (43%) of parents having a child show up during a meeting, and 36% saying they have had a pet show up during a meeting.

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Zoom could owe you a pay-out after court ruling over privacy breaches
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Zoom has settled a class-action lawsuit that alleged the company was in breach of privacy laws and put its users’ data at risk. As a result, it now needs to pay a small sum to all customers that can prove they were affected. 

The lawsuit alleged that the video conferencing app, Zoom Meetings, shared certain user information with third parties, did not do everything it could to prevent unwanted meeting disruption by third parties, and that the company falsely advertised its service as end-to-end encrypted.

In the legal notice of class-action settlement, which was published on the Zoom Meetings Class Action website, it was said that Zoom “denies any liability whatsoever, and believes that no member of the Settlement Class, including the Plaintiffs, has sustained any damages or injuries due to these allegations”.

However, because the company has decided to settle the suit, it is still required to issue compensation.

Who is eligible for compensation from Zoom?

Zoom will be paying out $ 85 million in total, and also agreed to change its policies and practices to benefit the members of the settlement class.

It seems that quite a large number of people are eligible to receive a small amount of compensation as a result. They fall into two categories: paying customers and those who use the free version.

Paying users that subscribed between March 30, 2016 and July 30, 2021 can file a claim for $ 25, or 15% of the subscription fee, whichever sum is greater. Those who used the free version by registering an account or downloading the Zoom Meeting app during the same time frame can file a claim for $ 15.

It’s important to keep in mind that the sum could change, depending on the number of people who file the claim. The claims must be submitted by March 5, 2022, with the final approval hearing scheduled for April 7, 2022.

Those who used an enterprise-level account or government account are not eligible for any compensation.

Claims can be filed here.

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Zoom is finally adding this essential feature on Windows and macOS
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The days of having to update your video conferencing software before joining a call are over as Zoom has announced that its bringing automatic updates to its Windows and macOS clients.

Not only do updates provide new features and functionality but they are also used to patch software bugs and other vulnerabilities that can be exploited by hackers to launch cyberattacks and infect your devices with malware.

Just like with other software companies, Zoom routinely releases updates for its desktop clients and mobile apps. However, not all of these updates are installed by end users which can put their devices and data at risk.

For this reason, Zoom is now rolling out a new automatic update feature for its Windows and macOS clients to ensure that everyone is running the latest version of its software before starting a call.

Enabling automatic updates

According to a new blog post from Zoom, in order to turn on automatic updates in its Windows or macOS clients, you'll first need to open the software's Settings menu, head to the General tab and select the “Automatically keep my Zoom up to date” option.

From here, you'll be prompted to enter admin credentials to allow the company's automatic update feature permission to run but this will only be required when enabling this setting for the first time.

Going forward, when a new version of Zoom is available and you're not already in a video call, you will be prompted to install the update. If you ignore this prompt, don't worry as the update will be installed automatically the next time you restart your Zoom client.

If you're not keen on receiving frequent updates, the “Slow” option is selected by default which focuses on maximum stability instead of giving you access to the latest features. Power users though can enable the “Fast” option which will let you download and install the latest features and updates as soon as they become available. It's also worth noting that critical security updates are pushed out by Zoom to everyone regardless of which option they've selected.

While some end users will need to enable automatic updates by themselves, if you're part of an organization that uses Zoom while working from home, your IT admin will need to enable this feature for you.

We've also rounded up the best video conferencing software and best online collaboration tools

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