‘Update and Shutdown’ command is bugging out on Windows, annoying users

If you've recently tried to update your Windows laptop or PC using the 'Update and Shutdown' function and run into a dead end, you’re not the only one. Multiple users have reported the same problem of trying to run the Windows Update process this way, only to find their systems refusing to shut down.

Usually, you could expect your system to download whatever new update is available, install it, and restart. However, as spotted by Windows Latest, multiple Reddit users and Microsoft Feedback Hub users have stated that the last part of this process doesn’t happen. They’ve expressed that they select their preference to Update and Shutdown, but then after the update install step, their computer turns on again and returns to the login screen. From here, you have to manually select shut down (again).

This problem doesn’t seem to be totally widespread and not all users are experiencing it. However, there have been enough cases for this to cause frustration for some users – especially those who would like to leave their PC alone at night to update and shut down automatically. Windows Latest editor Mayank Parmar notes that he’s experienced this glitch in the Update and Shutdown process with both Windows 10 and Windows 11.

Is a fix incoming?

Unhappy with this state of things, Parmar sought out a former Microsoft developer and asked for their opinion on the matter. The former Microsoft employee remained anonymous and provided some insight behind the unexpected performance. 

Firstly, it may potentially have to do with the Fast Startup feature, which was designed to boot up your device more quickly. Fast Startup stores a selection of information into a file and retrieves it upon start-up, quickening the process (in theory). This feature could be responsible for the Update and Shutdown glitch as it may prompt a restart automatically during the update.

An alternative explanation might be found in the actual update process. Many users install Windows Updates fairly often, as is recommended for security reasons. Some users may not do this, however, and might allow for weeks or months to pass between updates. This means the number of things that need to be installed builds up, and larger updates often require a restart to complete the installation. In this case, prompting a Windows Update might require (and possibly force) a restart, overriding the Update and Shutdown command.  

There are now numerous recent posts on the subject on the Feedback Hub, Reddit, and now the article from Windows Latest, but no word on the matter from Microsoft yet. Affected users are hopeful that Microsoft either patches up the issue in a future update, or at least temporarily renames the command so they know what to expect. 

Some of these users have left their laptops to install updates and run on available battery power overnight expecting a shutdown afterward, only to find their device dead in the morning. This leaves them with the sense that Windows Update is unreliable and not able to be trusted to run as stated, as one Reddit user writes. We can only hope that Microsoft addresses the issue soon, since – as another Redditor remarks – it's “ridiculous that such a simple feature is busted.”

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Windows 11 has a bunch of little changes underway to make your life easier

Windows 11 has got a new preview build (yes, another one – they’re coming fast these days across all the different testing channels) which makes some interesting changes to Windows Spotlight, notifications, and the Start menu (with a caveat in the latter case).

All this, and a good deal more, comes packaged in the new build 23511 for the Dev channel.

First up, you may recall Microsoft has been experimenting with different ways of implementing Windows Spotlight (images for the lock screen background, which can also be used on the Windows 11 desktop if you wish). The company has decided on the way forward, picking a single Spotlight experience out of those tested.

Microsoft tells us the new Spotlight (shown in the below image) includes “previewing images at full screen, multiple opportunities to learn more about each image and a minimized experience.”

Windows Spotlight in Dev channel test build

(Image credit: Microsoft)

Elsewhere, there’s a change for the system tray in the taskbar whereby notifications have been switched to a bell icon. That bell will be just an outline if there are no notifications pending, and when there are, it will be filled in (with a color based on your system accent color). Microsoft has also done away with the number that shows the tally of notifications queued up for you to peruse.

Turning to the Start menu, we see the appearance of something that was previously discovered hidden in the background of Windows 11 – a rich preview pane that pops up when you hover the cursor over files in the ‘Recommended’ section. This furnishes extra details such as the file's location, when it was last edited, and a thumbnail image preview in the case of a photo.

The catch with these Start menu file previews is that they’re only available to business users right now (those signed into Azure Active Directory or AAD, running Windows 11 Pro or Enterprise).

There’s quite a lot going on with build 23511, and some of the other highlights include Microsoft reenabling suggestions for Snap Layouts. These had previously been rolling out but were turned off due to bugs that caused crashes. Those glitches have been fixed, so the rollout is once again happening (not everyone will see this yet, as a result).

Another interesting tweak is for webcams, with pop-ups now warning you if you’ve accidentally got your privacy shutter closed, or if there are other streaming issues with the camera such as it failing to work.

A final one to mention: when deleting a large collection of files and packing them off to the recycle bin, the ‘calculating’ process that happens has been made speedier, so you won’t have to wait as long overall for the files to be binned.

Microsoft’s blog post on build 23511 has the full and rather exhaustive details on the tweaks and additions going on with this preview.


Analysis: Moving in the right direction with the interface

There are a lot of useful refinements here, and it’s good to see suggestions with Snap Layouts are progressing again. This is a nifty area of the UI that is underused, and Microsoft is looking to make it a more tempting proposition by providing suggested layouts (templates) for snapping to in a jiffy, and showing icons to indicate which windows will contain what apps in the snapped layout. Neat.

The Start menu change is also an interesting one. Previously this was hidden in the background, as noted, but Microsoft now has the functionality live, which is great – albeit only for business users. This is a hint that the feature is very much on its way, though, and we don’t see any reason why it wouldn’t come to consumers on Windows 11 eventually. As we’ve said in the past, it’s going to be particularly handy for image files, as you can use the preview to check you’re opening the right pic.

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Windows 11 update breaks Start menu for some customization apps – and Microsoft isn’t going to help this time

Windows 11 again has a problem with third-party customization apps that are used to modify the operating system’s interface, with one of these applications clashing with the latest update for the OS.

That’d be the new preview (optional) update for Windows 11 22H2 (patch KB5028254), which as XDA Developers spotted has broken the Start menu for some users of the customization app ExplorerPatcher (going by reports online).

If all this sounds familiar, it’s because earlier in the year we witnessed issues with ExplorerPatcher (and StartAllBack) causing trouble with File Explorer (and nasty boot loops). This was with the Moment 2 update, in fact, back in March (when that was released in preview).

With this gremlin rearing its head again – albeit causing a different issue – what is Microsoft doing? Well, not a lot it seems. Let’s dive into why.


Analysis: Not our problem

Back in March, when these third-party apps became problematic for Windows 11, Microsoft said it would investigate the matter (as The Register reported at the time) and provide more info. What happened was that the developers of both ExplorerPatcher and StartAllBack released patches for their clients to solve the bug, and that was that. We didn’t hear anything else from Microsoft.

Now that issues have appeared again, it seems Microsoft has got fed up, and is washing its hands of the matter. As advised in a release health status update for Windows 11, Microsoft says: “We recommend uninstalling any third-party UI customization app before installing KB5028254 to prevent this issue. If your Windows device is already experiencing this issue, you might need to contact customer support for the developer of the app you are using.”

The issue is marked as ‘mitigated external’ which basically means it’s up to the developer (an external party) to fix it for their app (as happened in the past), and Microsoft doesn’t want to know.

In short, affected users only have two options: nag the developer for a fix, or uninstall the customization app in question.

Is that a reasonable response from Microsoft? In fairness to the software giant, it has previously noted that some of these apps use “unsupported methods to achieve their customization” and that this can produce weird side-effects. Given that the methods are ‘unsupported,’ Microsoft’s view is that it doesn’t have to take this software into consideration when updating Windows 11 code (especially if this is going to happen repeatedly, which seems to be the case).

We don’t feel that’s unreasonable of Microsoft in all honesty, but still, the response does feel a little cold and ‘not our problem’ in nature.

Note that KB5028254 is an optional update right now, so there’s no need to install it, and the upgrade is still in testing; you can simply steer clear.

However, this will become a mandatory cumulative update for August, and therein lies the problem – ExplorerPatcher users (and possibly those employing other third-party customization apps) could then have a broken Start menu. Hopefully, though, the developer of this app will have implemented a fix by then (because Microsoft certainly won’t, that’s abundantly clear).

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Microsoft hasn’t forgotten about Windows 10, as a vital fix for game crashes finally arrives

Windows 10 gamers have got a reason to celebrate with the latest preview update for the OS, which comes with an important fix for a nasty gaming-related crash, and other cures besides.

The problem with PC games is related to Timeout Detection and Recovery (TDR) errors popping up, either causing a crash, or even locking up the system in some more extreme cases.

As you may have seen, the fix for this was applied to Windows 11 in the Moment 3 update – it was first spotted in the preview of that patch which emerged late in June.

The good news for Windows 10 users is that the fix is in KB5028244 (build 19045.3271 for Windows 10 22H2), which again is a preview patch (an optional download). This means the full (polished) fix will be available in August’s cumulative update for Windows 10, and that’s only a couple of weeks away now.

In the release notes for the patch, Microsoft observes: “This update addresses an issue that might affect your computer when you are playing a game. Timeout Detection and Recovery (TDR) errors might occur.”

On top of this, there are fixes for a bug that prevents some VPN apps from making a successful connection, and a glitch that means when a PC comes back from sleep, certain display or audio devices go missing in action.

Furthermore, there’s the resolution of a problem with Windows 10 where a full-screen search can’t be closed (and prevents any further action from being taken with the Start menu), and a raft of other tweaks and fixes.


Analysis: A welcome fix, albeit slightly late

There are some important cures here, then, as those mentioned bugs are quite a pain for those affected.

PC gamers on Windows 10 – the vast majority still – were particularly miffed when Windows 11 got a solution for the TDR crashes in June, with Microsoft leaving them in the lurch. And with no mention of Windows 10 back at the time, some gamers were even talking about this being a reason to upgrade to Windows 11 – that’s how annoyed some folks are by this one.

As one Reddit user put it: “Windows 10 TDR errors have been the bane on [sic] my life.”

At any rate, the fix is now here, and hopefully it’ll prove effective on Windows 10. Of course, right now it’s still testing as an optional update, so you’ll have to manually grab the patch via Windows Update, and there may still be problems with it. That said, those affected by TDR crashes might be so keen to get rid of them that any risk of side effects elsewhere may seem a small price to pay.

Whatever the case, as mentioned, the full fix should be coming in the cumulative update for Windows 10 next month (assuming no problems are encountered in this final testing phase).

Clearly, Windows 11 has priority as Microsoft develops and tinkers with its desktop operating systems, but it feels an odd situation where two-thirds of gamers are still on Windows 10, and are getting the short end of the stick with fixes like this.

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Microsoft’s Windows 11 Start menu tweak could be a real timesaver

Windows 11 might get a new piece of functionality for the Start menu that could be a very useful addition to this part of the interface.

As highlighted by PhantomOfEarth on Twitter, recent preview builds of Windows 11 (in the Dev channel) have introduced file previews for the Recommended section of the Start menu (the bottom panel).

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This is pretty nifty, as it means that when you hover over any recommended file – one Windows thinks you might want to use – a preview panel pops up showing relevant details.

As Windows Latest, which also spotted this change in testing, reports, in the case of an image file, to take an example, this will produce a small thumbnail of the photo being hovered over. That way, you can see if it’s the image you want before actually going to the trouble of opening it (and getting annoyed if it’s not the one you thought it was, wasting time as it fires up in your image editor).

Other details imparted with a quick hover include the file’s location on your drive, and the last time it was edited (with Microsoft set to add more info, no doubt).


Analysis: Still early days

Remember that this is just a rough version of the feature in Windows 11 right now. Microsoft hasn’t announced it, and these file previews are actually hidden in the OS currently. They’re not fully finished yet, and were only enabled by these leakers using a Windows configuration tool to dig around in the background of the operating system.

In short, it’s still very early days for this functionality, and as ever with features in testing, we may not ever see this in the release version of Windows 11. That said, this seems a likely pick for something Microsoft will push to fruition, given that it’s a pretty neat extra to have for the Start menu (or at least we think so).

Another change to the Start menu recently spotted in testing is Microsoft labeling its default Windows 11 apps, so the user can clearly see which are the applications that come preinstalled with the OS (such as Calculator, the Settings app, and so on).

Again, this is a move we reckon is almost certainly inbound for the final release version of Windows 11, as it’s a further useful addition into the mix for the Start menu (and not a difficult one to implement, of course).

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Windows 11’s next big update could arrive sooner than expected

Windows 11’s next big update, known as 23H2, could be coming sooner rather than later this year.

Or at least that’s the suggestion based off clues Windows Latest picked up on with the July cumulative update for Windows 11.

In that patch, the tech site notes that it has found references to several packages relating to ‘Moment 4’.

As you may be aware, the last feature drop for Windows 11 was Moment 3, so it follows that this is the next feature update – except this is a full upgrade for the OS. In short, Moment 4 is the 23H2 update.

Windows Latest further observes: “We found that Microsoft is testing an enablement package named Microsoft-Windows-23H2Enablement-Package.”

This lines up with what we know about 23H2, as Microsoft has already confirmed that it will be an enablement package. This means that the files for the upgrade will be preloaded to Windows 11 PCs, and can be sent live with a simple flick of an ‘enablement’ switch – a small download that’s easily applied at launch time.


Analysis: Early groundwork is a good sign

These clues being in place in Windows 11 now shows the groundwork for 23H2 is well underway, and this suggests we could see the annual update for the OS soon enough, maybe. Is there a chance it could keep pace with 22H2 and arrive in September? Maybe, though the rumor mill has been pointing to Q4 for 23H2, so October may still be a more realistic release date.

We shall see, but the Beta channel for Windows 11 just got a bunch of new stuff – including a File Explorer revamp, and RGB lighting hub – and again that suggests progress is ticking along nicely with the 23H2 update.

What could work against the ‘sooner rather than later’ theory is that Microsoft’s Copilot AI is still in a very barebones state, and it’s supposed to be included with 23H2. Our personal theory here, though, is this won’t make the cut for the 23H2 update – well, either that, or it’ll be a very limited version of Windows Copilot that’s released. And we don’t think the latter would be a very clever move for Microsoft in terms of making a good first impression with the AI (as we discussed recently in more depth).

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Windows 11 gets a big redesign for folders – and an exciting feature is imminent

Windows 11 just got a new preview build which brings in the much talked about revamp of File Explorer, and a number of other features besides.

File Explorer is the central pillar of the Windows 11 interface – it’s the very windows on the desktop you use to browse through folders and files – and it has undergone a full overhaul in the latest test version in the Beta channel (build 22621.2050 / 22631.2050).

Microsoft calls it a modernized File Explorer, and it comes sporting a new details pane and address bar plus search box.

When you select a file, the new details pane shows contextual info relating to that file such as a thumbnail, share status, recent activity for the file, any related files and other details.

The modernized address bar in File Explorer automatically recognizes local (on the PC) or cloud folders and shows their status as such, and for those who use OneDrive, the bar carries the storage service’s sync status to see at-a-glance (plus there’s a quota flyout).

For those signed into a Microsoft account, Quick Access folders have also been rejigged with an ‘updated experience’. And lastly, those signed into an Azure Active Directory (AAD) account (business users) will get recommended files shown in a carousel (with file thumbnails coming soon, we’re told).

Another major introduction here is the Dynamic Lighting hub that we’ve heard a lot about in the past. This provides a central place to control your peripherals with RGB lighting, so you don’t have to bloat your system with multiple third-party apps from hardware makers.

We’re told that a bunch of peripheral manufacturers have partnered with Microsoft on this, including Acer, Asus, HP, HyperX, Logitech, Razer, and Twinkly.

Elsewhere in this beta build, Windows Ink is getting pepped up so users can write into edit fields in the OS. That means you can, for example, write directly into a search box in the Windows 11 interface, with the eventual goal being you can use your stylus to write anywhere in the UI.

There’s a bunch of other bits and pieces going on here, such as a new volume mixer in Quick Settings, plus adding new natural voices for Narrator (including UK English, Chinese, Japanese, and Spanish). For the full details, see Microsoft’s blog post introducing the build.


Analysis: Happiness is a setting that doesn’t work (just yet)

Clearly, there are some big moves here. For gamers, the Dynamic Lighting hub should be a real gem, although it’s slightly late arriving for testing – we were expecting to see it debut in May.

And it’s great to see the redesigned File Explorer land, of course. This will be an ongoing piece of work, and doubtless one of the central cogs of the 23H2 update when it arrives later this year – it’s also set to introduce an image gallery view for folders (which has already been incorporated into the Beta channel earlier).

Excitingly, there’s something else here – and that’s the settings for ‘never combined’ mode in Windows 11. This is a long-awaited feature for many (ourselves included) that is now included in Taskbar behaviors (in Settings) in this preview build, but sadly, the functionality doesn’t work yet.

However, Microsoft tells us that it will be enabled in a beta build ‘soon’, so the wait is nearly over for the ability to tell Windows 11 not to stack up running instances of the same app on the taskbar. This feature must also be pretty much a dead cert for the 23H2 update, too, and we’re happy about that.

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Has Windows 11 Copilot AI disappointed you so far? The AI could soon get supercharged

Windows 11’s Copilot AI, which has only just entered testing, is still in a very barebones state, but a hint has been dropped that this could change soon, and the assistant should be getting considerably more extensive powers.

PhantomOfEarth, a Windows tester and regular leaker on Twitter, made the discovery that the new preview build 23506 of Windows 11 contains the first signs of Windows Copilot inbox plugins.

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What does that mean? Windows Copilot is essentially the Bing AI integrated into the OS via a side panel, capable of all the things the chatbot can do when interacted with online. However, the key difference is the ability to get the AI assistant to do stuff with Windows 11, such as changing settings. Meaning you might ask to ‘help me focus’ and Copilot can turn on a bunch of options to do this in one sweeping move.

And seemingly much of that fiddling with settings will be implemented via these plugins. In this way, as Windows Latest (which spotted this) points out, Microsoft can avoid bloating Copilot and slowing the experience down. (You won’t necessarily need all the plugins, of course – you can pick and choose).

While none of these plugins highlighted on Twitter work yet – these are just the first signs of them turning up in Windows 11 – we can see what the various features delivered as plugins might end up being (or some of them). As ever, though, just because they’re present in the background in testing doesn’t mean they’ll ever be realized.

With that caveat firmly in mind, the abilities spotted so far include an intriguing one: ‘boosting the user’s PC’, which should apply a bunch of tweaks to help the system run faster.

Other plugins are aimed at giving Copilot the ability to fire up (or close) apps, to set alarms or timers under Windows, to configure settings in general, to search for files the user needs, and even to offer ‘store suggestions’, which we presume means recommendations for apps to grab at the Microsoft Store?

As well as first-party plugins from Microsoft, the idea is that third-party plugins will be available too.


Analysis: Some difficult decisions ahead for Microsoft

Okay, so it sounds great for the Copilot AI to be able to optimize the performance of your system based on a simple request to ‘make things faster’ or similar. The note of caution comes, though, in the potential for things to go wrong here.

Presumably, any settings tweaks would be easily reversible if things somehow go awry with a batch of changes Copilot implements, but even so, the AI tinkering with things and coming off the rails – making things worse, not better – will not go down well with users.

As we’ve seen, there’s a clear potential for AI systems to make errors, which means that Microsoft must be very careful that when Copilot is finally introduced to all Windows 11 users, it works flawlessly. Otherwise, the AI will not make a good first impression which will be difficult to recover from. (We can just imagine it now: “That Copilot thing – it’s just another Clippy” and so forth).

This is why we don’t think Microsoft will rush to get Copilot in the Windows 11 23H2 update later this year – as the rumor mill seems to believe – because the company can’t afford to get it wrong.

Another route Microsoft could take is to roll out Windows Copilot with its Bing AI chatbot skills and just a few select plugins, meaning only a basic level of functionality for changing things in Windows 11, keeping that all very simple to begin with, and then building on it.

Maybe this is what Microsoft is planning, but the danger here is that Copilot will still feel underwhelming compared to what we’ve been promised in early teases – and again, that’d be a wobbly first impression to make.

To us, it makes more sense to keep this as a massive new feature for Windows 12 next year, and a compelling reason to upgrade.

It’s not as if there’s any real rush for Windows Copilot, not like there was with launching Bing AI earlier this year (namely beating Google’s Bard AI to the punch) – and notably, the wheels came off then, if you recall. Best be sure all the nuts are properly tightened this time round, Microsoft…

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Windows 10 users will get to use Copilot AI after all – but with a big drawback

Microsoft’s Copilot is exclusive to Windows 11 – we know Windows 10 is feature-locked at this point, with nothing new coming to the OS going forward – but Windows 10 users will get a taste of the AI assistant, it seems.

Not integrated with the operating system, of course, but those who use Edge on Windows 10 will get Copilot in Microsoft’s browser.

Windows Latest has got to play with ‘Copilot for Edge’ (apparently also informally known as ‘actions’) and it’s basically the same as Copilot in Windows 11, facilitating the changing of various settings, but in the browser environment rather than OS.

As the tech site points out, at this early stage, functionality is limited as you might expect, but you can, for example, turn virtual tabs on by asking Copilot in Edge. Or you can switch dark mode on with the browser.

Copilot will be bolted onto the existing Bing AI sidebar in Edge, so this basically represents additional functionality for this part of the interface.

Right now, Copilot for Edge is rolling out to select users testing the browser. This is a phased rollout, we’re told, as is usually the case with big new features, where Microsoft wants to try them out with a small audience at first while the company works out all the inevitable kinks.

Well-known Edge tester and leaker Leopeva64 (on Twitter) has also been following developments on this functionality, and observes that it works with voice input, so those with a mic can speak to Copilot for Edge and give it direct instructions.

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Analysis: Edge of tomorrow

How many folks use Edge? Not that many, of course, but this is part of the reason Microsoft will more than likely follow through with this effort. It’s very keen to push its Edge browser to as many folks as possible to move the dial in the battle against Google’s dominant Chrome browser.

While only Windows 11 users get the real Copilot actually in the desktop OS, Microsoft doubtless figures that those remaining on Windows 10 might just be a bit more tempted to try out Edge if getting Copilot features – even in a relatively small way – is on the menu.

That said, Copilot will likely be more than a flimsy carrot dangled in front of browser users. It should be an impressive step forward for Edge if it’s anything like the expected implementation of Copilot in Windows 11, which will be able to pull off all sorts of tricks – or at least that’s Microsoft's plan.

In Windows 11, you’ll be able to make broad requests like ‘adjust settings to help me be more productive’ and we can’t see why Edge’s Copilot won’t work the same way eventually, instigating a potentially sweeping range of settings changes based on a simple request.

We’re guessing that Edge for Copilot should arrive in a similar timeframe to the AI in Windows 11, which in theory is later this year (with the 23H2 update), at least if the rumor mill is right. (We’re skeptical though, frankly).

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Windows 11 could get a smart feature to help you save money on energy bills

Windows 11 could be getting a new change to give you an idea of how much power your desktop PC chugs through on a daily basis – and per app power usage data, too.

Or at least this is a new feature spotted in the latest preview build of Windows 11 (from the Dev channel), albeit the functionality is hidden away.

The ever-present Windows testing detective on Twitter, PhantomOfEarth, uncovered the feature using ViVeTool. (That’s a Windows configuration utility that can be used to poke around under the hood and enable features lurking in the background, still yet to be enabled by Microsoft).

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As you might imagine, these features are hidden for good reason – they are still wonky and incomplete, and that’s very much the case with what we see here.

But the broad gist of it is that in build 23506, Microsoft is turning the Battery Usage panel into Energy (& Battery) Usage, meaning that it’ll be relevant not just for the best laptops out there and battery levels, but to show power usage for desktop PCs.

As PhantomOfEarth explains, the panel will show energy usage data for the Windows 11 PC, and break that down to individual apps, too – so if there’s an energy hog piece of software on your system, it’ll be clearly visible.

People running desktop computers will be able to see energy usage, but those with laptops can choose to switch between energy usage and battery level (so don’t worry, the latter isn’t being ditched).

Microsoft will also provide overall energy use and emissions data, but as the leaker observes, this is not yet finished and appears to display placeholder readings for now.


Analysis: Inbound for the 23H2 update? Perhaps…

It’s no surprise to see the feature isn’t fully working, because as we noted above, this is why the Energy (& Battery) Usage panel hasn’t yet been sent live in Windows 11 – it isn’t ready.

However, it’s something we expect will be added in time, given that it’ll be pretty useful to see a full breakdown of your PC’s power usage and environmental footprint, as it were. (At a time when those concerns are becoming increasingly sensitive, of course).

Being able to view your energy footprint and adjust your PC’s settings to see how you can do better – and save money on energy bills, hopefully, even if only a little – will be a welcome ability. Indeed, we can see this feature being tied into Microsoft’s AI project eventually, so you’ll be able to request: “Copilot, help me save energy on this PC.” Followed by a useful set of changes based on the relevant data collected here (well, hopefully).

At any rate, we wouldn’t be surprised to see this functionality arrive in the Windows 11 23H2 update (when Copilot will theoretically also pitch up, but we remain unconvinced about that rumor).

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