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Uber is giving riders the ability to view the awful truth about their star ratings
Uber is ending the mystery of your ride-sharing rating score. If three drivers gave you 2 stars, you’ll now be able to see it. You won't, however, see which drivers gave you which scores.
After more than a decade in business, whipping out a smartphone and summoning an Uber driver has become second nature for many people, as has the sometimes-awkward process of giving the driver a rating after the trip. However, Uber’s star rating system is a two-way street as drivers also rate passengers. Until now, though, riders could only see an average of their scores. In a company blog post on Wednesday, Uber announced that riders could view a breakdown of their star scores in the app.
“Now, we’re making it easier than ever to see exactly how your rating is calculated, and for the first time, we’re showing you the good (and the bad) ratings you received,” the company wrote.
Understanding how Uber drivers perceive and rate you could be either comforting, “Oh, they notice I’m always on time and in the right place,” or demoralizing, “I guess drivers don't like me eating my foot-long heroes, in their back seats.” At the very least, it might lead to a more egalitarian relationship between riders and drivers.
If you’re ready for this experience, here’s how to access your detailed ratings in the Uber app.
Start by heading to Settings in your Uber app. There, select Privacy and then the Privacy Center. Swipe over to the section titled “Would you like to see a summary of how you use Uber?” In addition to a breakdown of ratings drivers have given you, this menu shows general statistics, such as how many trips you’ve taken, how long you’ve been a member, and more. You can also view information on individual trips you’ve taken and how you paid for them.
The feature is available to all riders and is part of a transparency push by the ridesharing company. Though Uber keeps your data for the duration of the time you have an active account, the ratings you see in the app only reflect an average of the last 500 trips. If you’re looking at your score and wondering how you can bump your average rating, Uber has some tips, most of which are common sense:
- Don’t leave trash in the car when you leave
- Buckle up
- Don’t make the driver wait for you
- Don’t be a jerk
- Don’t slam the door
Uber also outlined the cities where riders get the best and worst scores from their drivers. Seattle and Washington, DC were among the worst, but New York City ranked the lowest. At the other end of the spectrum, riders in Nashville, St Louis, and San Antonio earned better scores.
Wherever you live, this Uber passenger information could help you make a difference in your and your next Uber driver's shared experience.