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Amazon is reportedly working on its own AI chatbot that might be smarter than ChatGPT
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Amazon is reportedly working on its own AI chatbot, codenamed “Metis”, that’ll operate in a similar vein to ChatGPT. 

According to Business Insider, who spoke “to people familiar with the project,” the new platform will be accessible through a web browser. They also viewed an internal document revealing the chatbot's potential capabilities. It’ll provide text answers to inquiries in a “conversational manner,” give links to sources, suggest follow-up questions, and even generate images. 

So far, it appears that Metis performs just like any other generative AI, but things soon begin to deviate. The company apparently wants to utilize a technique called “retrieval-augmented generation,” or RAG for short. It gives Metis the ability to grab information outside of its original training data, thereby giving the AI a big advantage over its rivals.

ChatGPT, by comparison, works by accessing a data reservoir whenever a user inputs a prompt, but that reservoir has a cut-off date that differs between the service’s models. For example, GPT-4 Turbo has a cut-off date of December 2023. It’s not privy to anything that has happened so far in 2024.

Powering the AI chatbot

It’s unknown if Amazon has implemented RAG at the time of Business Insider’s report. Metis is also slated to function as an “AI agent.” Judging from the description given, it would allow the service to function as a smart home assistant of sorts, “automating and performing complex tasks.” This includes but is not limited to turning on lights, making vacation itineraries, and booking flights.

The report goes on to reveal some of the tech powering Metis. The AI runs on a new internal AI model called Olympus, which is supposed to be a better version of Amazon’s “publicly available Titan.” The company even brought people from the Alexa team to help with development. In fact, Metis “uses some of the [same] resources” as the long-rumored Alexa upgrade.

Differing attitudes

Attitudes towards the AI chatbot vary among different parts of the company. Amazon CEO Andy Jassy seems very interested in the project, as he is directly involved with development and often reviews the team’s progress. Others, however, are less enthusiastic. One of the sources told Business Insider that they felt the company was way too late to party. Rival companies are so ahead of the curve that playing chase may not be worthwhile.

The report mentions that Amazon’s ventures into AI have been mostly duds. The Titan model is considered weaker than rival models; their Amazon Q corporate chatbot isn’t great, and there is low demand for their Trainnium and Inferentia AI chips. Amazon needs a big win to stay in the AI space.

Sources claim Metis is scheduled to launch in September around the same time Amazon is planning to hold its next big event. However, the date could change at any time. Nothing is set in stone at the moment.

While we have you, be sure to check out TechRadar's list of the best AI chatbots for 2024.

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Windows 11’s controversial Recall feature hasn’t just been ditched from Copilot+ PCs – Microsoft’s reportedly stripped it out of test builds of the OS
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Microsoft has seemingly pulled its Recall feature – the AI-powered search that screenshots your PC activity and has caused controversy aplenty – not just from Copilot+ PCs at launch, but now from Windows 11 test builds, too.

If you cast your mind back to a week ago, June 14, Microsoft came forth with an announcement that Recall had been withdrawn from Copilot+ PCs, where it was supposed to be in ‘preview’ at launch, and would instead be available to preview in the “Windows Insider Program (WIP) in the coming weeks.”

In other words, Windows test builds – but of course, the mention of the ‘coming weeks’ suggests that testing of the feature won’t happen immediately in the Canary channel (or other preview channels for that matter).

Still, as Tom’s Hardware observes, Recall functionality was present in build 26236 in the Canary channel – with well-known leaker Albacore uncovering new pieces of functionality – and then, on the day of the launch of Copilot+ PCs, that build had its rollout paused by Microsoft.

Following that, build 26241 emerged in Canary testing, and as Tom’s makes clear, it has no sign of the Recall feature – it has all been stripped out.

Analysis: Recall won’t be ready until it’s ready – and that’s a good thing

Really, then, this is to be expected. As we noted above, Microsoft has said Recall is going into testing, but only in the coming weeks, hinting it’s still a little way off reaching that point. But it’s still interesting to see that Microsoft has stripped it out completely in the Canary channel, after pausing the preview build which had the feature (albeit with changes discovered by Albacore that were hidden in the background).

To us, this indicates that it might be a bit more of a long haul than Microsoft suggests for Recall actually going live even in test builds of Windows 11. But frankly – if this turns out to be the case – we think that’s something to be grateful for, being very much of the opinion that Recall likely isn’t remotely ready yet.

If Microsoft is taking the time to pull it completely, and really get the Recall house in order, before deploying it to Windows 11 testers, that’s a good sign. It’s a kingpin AI feature for Copilot+ PCs, after all, so Microsoft needs to get Recall right, and if that takes time, all well and good as far as we’re concerned.

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‘Apple Intelligence’ is reportedly coming to your iPhone in iOS 18 – here’s what to expect
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We’ve learned from Tim Cook’s comments and countless reports that Apple is working on AI features for all of its devices and platforms. And we’re almost certain that the technology giant will unveil it during the opening keynote of WWDC 2024. 

Now, though, we have an idea of how Apple will be branding the AI features – and no, it won’t be artificial intelligence or “Absolutely Incredible,” as Greg Joswiak, Apple’s SVP of Marketing, teased in a post on X (formerly Twitter). 

According to Bloomberg’s Mark Gurman, it will be called “Apple Intelligence,” which certainly has a nice ring to it. It’ll apparently be the central location to opt-in to the new features built into iOS 18, iPadOS 18, and macOS 15. As predicted, it will likely be all about integrating AI functionality into current apps and services, ones that someone could use daily and provide value. 

As Gurman notes, “the company is less focused on whiz-bang technology — like image and video generation — and instead concentrating on features with broad appeal.”

WWDC 2024

(Image credit: Apple)

These will likely become summarization powers for navigating a crowded inbox or getting the gist of a webpage on the fly. Similar to Samsung’s Galaxy AI or Google’s Gemini feature set, they will extend to summarizing notes, automatically transcribing voice recordings, and even providing a simple digest of notifications.

In Messages, suggested replies should get an upgrade, and Siri will seemingly get the equivalent of a new brain, hopefully making it much more useful. The upgrade could integrate a large-language model to let the virtual assistant control functions and features within apps and multi-step queries. Bloomberg’s latest reporting also notes that Apple will partner with OpenAI and that its tools will be used to power some features.

The report notes that “Apple Intelligence” features will be entirely opt-in and not turned on by default – additionally, they may be labeled as “a beta version.” This hint suggests that Apple plans to improve them over time and potentially add additional features. 

It seems you’ll need a Mac or iPad with an M-Series chip or newer. For the iPhone, it will reportedly be supported on forthcoming models introduced in 2024 as well as the iPhone 15 Pro or 15 Pro Max. The A15 Bionic or later will likely be the requirement, but it will be interesting to see if it’s needed for all features or just specific elements. 

Apple iPad Pro 13-inch (2024)

(Image credit: Future)

Like other services, the processing will either be on a device or cloud-based computing; the latter would be a change for Apple, which always focuses on users' privacy and security. To that point, the report notes that WWDC will focus on what “precautions” Apple is taking, such as “security features on the chips that it’s using in its data centers,” and that user profiles based on customer data will not be built.

With either processing route, it’s clear that privacy will be front and center, and Apple will use it to differentiate itself from competitors. It could also help push more folks to actually opt-in to Apple Intelligence, and that, paired with actually useful features that are viewed as helpful, could help to turn the tide here. After all, useful upgrades to applications and tools we use daily can help speed through workflows and make tasks easier.

We’ll have to wait and see what Apple unveils at WWDC 2024’s kickoff and how it positions AI, err, Apple Intelligence. You can see the five things we expect Apple to unveil, including a round-up of all of our news leading up to the kick-off at 10am PT / 1pm ET / 6pm BST on June 10 (3am AEST, June 11).

If you’ve been waiting for a Calculator app for iPad, it seems this is the year. VisionOS 2.0 will also bring more environments to Vision Pro, and we'll also apparently get new Mac, iPhone, and iPad wallpapers, a dedicated app for managing passwords, and the ability to create emojis on the fly.

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iOS 17.5 is reportedly resurfacing once deleted photos for some users
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Reports from iOS owners have recently surfaced claiming their device is bringing back old deleted content out of nowhere after updating to iOS 17.5. A Reddit user on the iOS subreddit said they saw pictures taken in 2021 reappear even though the images were “permanently deleted.” 

The same thing happened to a former iPad owner who sold the tablet to a friend who then called them after vacation photos from September 2024 returned.

And it’s not just first-party software that’s being affected. User ssmithdev on X (the platform formerly known as Twitter) posted an image of their iPhone XR showing 26 voicemail notifications on WhatsApp even though he had already deleted them a long time ago. 

People are understandably freaked out. You'll see comments in Reddit posts of users experiencing the same thing – old deleted photos from as far back as 2010 coming back. What’s worse is that some of the content at the heart of this problem is highly sensitive. 

New bug, old problem

At the time of writing, this problem doesn’t seem to be widespread. Reports currently originate from social media platforms only. However, if it is affecting a lot of people, Apple will certainly need to address it with a fix.

No one knows exactly why this is happening, but iPhone owners are pointing the finger at iOS 17.5. Each of these reports states that the deleted images started to reemerge after installing the latest update. It’s also worth mentioning this bug has been known for some time. Over on the iOSBeta subreddit, you’ll find posts from testers saying the same thing – previously deleted content is returning without direct input. This issue goes as far back as nine months, so it’s not a new problem. 

Theorycrafting

Similarly, no one knows exactly how this is happening, although there are theories.

TheVerge states that the returning files could be originating from an iPhone’s on-device storage. They mention how “computer data is never actually deleted.” Also, “[Operating] systems simply cut off references to it,” so they may continue to exist in some dark corner on your phone. iPhones may keep these files tucked away and this bug is making them resurface. 

Other people think that there's an “obscure photo library corruption issue. MacRumors believes this is the result of Apple attempting to fix a photo syncing bug in iOS 17.3. But instead of properly patching it, the company just made another problem. A few think it’s less severe, blaming improper deletion. Perhaps these users didn’t fully wipe their devices clean, and iCloud brought everything back.

There is a lot of speculation going on, but unfortunately, no one has an official answer. We reached out to Apple, asking if they’re aware of this issue and if they would like to comment on it. At the time of this writing, they have yet to respond, but we’ll update this story if we hear back.

While we have you, be sure to check out TechRadar's list of the best photo storage and sharing sites of 2024.

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Windows 11 Moment 5 update reportedly causes a ‘white screen of doom’ along with installation failures
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Windows 11 users are now receiving the Moment 5 update, which began rolling out a week ago, but some folks have sadly been hit by some frustrating glitches – including a ‘white screen’ crash.

Windows Latest picked up on a few problems with the April cumulative update for Windows 11, including some folks getting installation failures.

This is a long-running gremlin in the works whereby the update process falls over and doesn’t install, producing an error that is essentially meaningless garbage. (Or as Microsoft calls it, a stop error code – a hexadecimal string such as ‘0x800705b9’ which is one of the codes spotted in this instance).

That gives you no clue as to how to resolve the problem, and trying to install again results in the same crash happening with the Moment 5 update. About all you can do is sit tight and hope Microsoft resolves the issue, for now, or try upgrading via the Media Creation Tool. (Which we wouldn’t recommend to anyone but the more tech-savvy readers out there – if you don’t know what this tool is, best to steer clear on balance).

The other major stumbling block with this April update is a problem that sounds like the white equivalent of the famed Blue Screen of Death (BSoD) whereby the PC is locked up and needs to be rebooted to get back to normal.

Windows Latest describes what they encountered, which is after installing Moment 5 successfully, they got stuck on a white screen. This looks like some kind of setup screen, or indeed one of the panels trying to push you to do something post-update – like finishing setting up Windows or your Microsoft Account – except it’s blank (save for a couple of tiny icons).

The website notes that they were able to boot to the desktop after disconnecting the internet, and fortunately for Windows Latest, the white screen didn’t return after that.

There’s also evidence of this issue on Reddit and this thread on Microsoft’s Answers.com help forum, where some folks are saying this white screen keeps coming back.

So, while Windows Latest found it was an issue that went away swiftly, others apparently aren’t so lucky. So we’re calling this the ‘white screen of doom’ as it appears to be persistent at least for some, which must be a real pain.

Windows 11 white screen of doom

(Image credit: Max7192 (Microsoft Answers.com))

Analysis: Unplug the internet

What’s interesting to note is that one of the affected people on Answers.com states: “The only thing working for me atm is to start the computer without internet and I don’t get the white screen.” Somebody else replies that they tried this and it worked.

Windows Latest also observes disconnecting from the internet worked to sidestep the white screen, so this is definitely something you should give a whirl if you’re affected by this problem.

This lends some credibility to the idea that this is some kind of nag panel, and it’s failing to pipe through the content from Microsoft’s servers, perhaps – and when you pull the plug on the internet, it stops trying and finally loads the desktop. (That’s purely wild guesswork, mind you).

It’s also worth noting that on the above Reddit thread, there are some consistent mentions of problems with PCs resuming from sleep (or monitors turning back on after waking the system). So that might be one to watch out for, too.

Hopefully, Microsoft is looking into the reports of these problems and will be on hand with some official advice soon enough. We’ve reached out to the company and will update this article with any response to the apparent problems with the April update. Currently, the official support document from Microsoft lists no known issues with Moment 5.

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Windows 11 update is reportedly causing some PCs to crash or run very sluggishly
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Windows 11’s cumulative update for this month is causing serious problems in some reported cases.

This is KB5035853 for Windows 11 23H2 and 22H2 which started rolling out earlier this week carrying some useful new features. That includes being able to use the Snipping Tool to edit photos from your Android smartphone directly on your PC, plus adding support for much faster (80Gbps) wired connectivity with USB4 v2.0.

However, some Windows 11 users have hit major snags when installing the March update, with Windows Latest highlighting these, and the site experiencing a Blue Screen of Death (BSoD) itself after running the update process.

The tech site’s BSoD arrived with an error saying ‘Thread Stuck in Device Driver’ which isn’t very helpful, and others have been hit by this problem, such as a reader running a bunch of Lenovo devices (in a business setting).

Furthermore, there’s evidence of this nasty crash on the Reddit thread introducing KB5035853. One user tells us: “This update caused a Windows to crash on startup. Got blue screen error. Had to rollback. Just a warning. That happen to anyone else?”

Someone chimes in to say they were affected too (and got put in a boot loop, with repeated reboots, before ending up at that BSoD).

There are other reports on this thread noting that the update did install, but then caused ‘random’ BSoDs afterwards.

On top of this, there are also folks who are complaining about Windows 11 running sluggishly, with their PC stuttering after the update, or even freezing up periodically.

Analysis: Fixing with one hand, breaking with the other?

These are really unpleasant side-effects here, and the cure so far seems to be simply rolling back the installation (removing KB5035853, or using System Restore to rewind time back to before the update was triggered).

On Reddit, there is a mention of a YouTube video that offers potential solutions, and we’ve had a look – there are a couple of clips, in fact – but we’d take the advice imparted with a hefty pinch of salt. Some folks in the YouTube comments have reported seeing success, and others have said the fixes outlined have failed. But for now, rather than trying what seems like shots in the dark as attempted cures, if you’re affected, we’d probably just go for reverting the update and waiting for Microsoft to investigate these glitches.

(It’s worth noting that in the YouTube comments there are also further complaints of PCs seriously chugging with slowdown post-update).

At the moment, Microsoft’s support document for the March cumulative update indicates there are no known issues.

The irony here is that this March update addresses a problem with the February update for Windows 11 whereby it failed to install (and got stuck at 96% complete with an error code and a helpful message saying that ‘something did not go as planned’). So, the patch curing that problem with the previous patch failing to install, also fails to install in a different, and in fact worse, way.

Hopefully Microsoft is on the case with this one as we type this. It’s difficult to say how widespread the BSoD problem is, but there are certainly enough reports of post-installation performance blues to suggest that something has gone awry with KB5035853.

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New macOS Sonoma update is reportedly taking down printers as well as USB hubs
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Not content with playing havoc with USB hubs in some scenarios, it appears the latest update for macOS Sonoma is also a troublemaker for printers, too.

Indeed, according to various reports online as flagged up by Apple Insider, the macOS Sonoma 14.4 update is breaking printers in some cases. In other cases, there appears to be a more limited impact, in that the printer still works, but selecting page sizes doesn’t.

It seems Sonoma 14.4 is either stripping out, or messing up, printer drivers in Apple’s operating system, rendering the devices non-functional, at least for the time being in many of these reported cases.

There are users complaining about printer functionality going very wonky on Reddit and Apple’s support forums – however, there does appear to be a solution.

Namely, as stated in the above Apple post, you need to head to System Settings, and ‘Privacy & Security’ and then ‘Full Disk Access’ to grant full disk access to ‘com.microsoft.dlp’ – and that might sort the issue.

This isn’t guaranteed, mind, but there are a number of users giving the thumbs-up and saying this move did get their printer (or printers) working in macOS again.

Analysis: A cocktail of possible causes?

Seemingly the issue pertains to Microsoft Defender (which is what the above disk access change relates to), and/or JAMF mobile device management software, and possibly some other factors. It’s difficult to know exactly what, but the most prominent commonality seems to be Defender.

The good news is that this doesn’t seem to be affecting too many macOS Sonoma 14.4 users, as while there are a number of reports, they aren’t too widespread. And they appear to relate to particular configurations, too, mainly in office scenarios.

Given that, hopefully your average user at home isn’t seeing this problem – or only in rare cases. In short, you’re probably pretty unlucky if you hit this snag outside of a business network setting – but it seems that there are isolated incidents of this occuring with individual Macs.

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The latest macOS Sonoma update is reportedly breaking some USB hubs
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Updating to macOS Sonoma 14.4 is breaking the functionality of some USB hubs, according to reports across the web – though it's unclear how widespread the problem is, or which particular peripherals are affected.

The heads-up first came via AppleInsider readers, but there's also some discussion on Reddit, Apple support forums, and MacRumors. So far, it appears to be just USB hubs built into monitors affected by the bug, including models from Dell, Samsung, and Gigabyte.

Judging by the number of replies to the article and threads linked above, several people are seeing this issue. That said, it doesn't appear to affect everyone with a macOS Sonoma 14.4 machine and a monitor USB hub.

Apple hasn't said anything about the issue and is unlikely to unless it becomes widespread. The 14.4 software update started rolling out last week, bringing with it new emojis and bug fixes – though it may have introduced some more bugs of its own.

Can you fix it?

macOS Sonoma bug

Changing this setting seems to help some people (Image credit: Future)

The users afflicted by the USB hub problem are trying various troubleshooting measures. There doesn't seem to be a single solution that works for everyone, across different types of monitors and USB connections.

For some, completely powering down everything and then powering it back up again seems to work. Other people have reported that heading to the Privacy & Security page in macOS System Settings and changing the Allow accessories to connect option to Ask every time, then rebooting, fixes it.

Reading between the lines, there may be something awry with the way macOS 'sees' the USB hub and the devices connected to it as peripherals, but there are a lot of links along that chain – some users have found that simply switching to a different USB cable helps.

We'll have to wait and see if Apple issues a fix for those affected. Of course, if workaround solutions are already being discovered, it's more likely that any necessary bug fixes for the problem will get quietly rolled into the macOS Sonoma 14.5 update.

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Watch out, Apple Vision Pros are reportedly cracking all on their own
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If you’ve spent $ 3,500 or more on the Apple Vision Pro you’d be understandably frustrated if you damaged the outer screen and had to pay $ 799 (or $ 299 with Apple Care) to get it fixed. But imagine how much more annoyed you’d be if it cracked for seemingly no reason at all.

That’s what some people are taking to social media to complain about, after they discovered cracks extending upwards from the nose bridge of their pricey Apple headset – which they all claim appeared despite them never dropping, bumping, or damaging the headset.

Reddit user dornbirn explained that after putting their headset away for the night they woke up and found a large crack extending from the nose bridge. u/ContributionFar8997, u/inphenite, and u/Wohinbistdu all shared similar complaints to the Vision Pro Subreddit, with images of their Vision Pro’s showing practically identical cracks extending from the nose bridge.

You should always take posts on the internet with a pinch of salt, but the fact that every crack looks the same and has seemingly appeared while the headset wasn’t in use suggests that this is some kind of manufacturing issue rather than user error.

We’ve reached out to Apple to find out what's causing the apparent cracks and if it has any advice for Vision Pro customers who are worried about their screens breaking.

Cracked Vision Pro Update: good ending! from r/VisionPro

Why are Vision Pro screens cracking? 

It’s not clear exactly why the outer screen is cracking, but the reports we’ve seen all come from people who discovered the Vision Pro was damaged after leaving the device charging with the front cover on.

Our best guess right now is that as the headset charges it heats up, and because of the cover this heat doesn’t dissipate quickly. As the outer screen warms it expands, with perhaps one of the inner layers expanding faster than the outer layer causing tension.

Given the nose bridge is the area with the most complex curved design it makes sense this would be the place where the tension is at its highest. So when the screen can’t take anymore this is where it would most likely crack – explaining why all the images show near identical damage.

We're not engineers though, so to know for sure we'll need to wait for an official Apple explanation of what's causing the cracks.

An Apple support employee in an Apple Store with customers.

Apple Store support staff should be able to help  (Image credit: Apple)

I have a Vision Pro, what should I do? 

Because there are so many unknown factors it’s tough to say exactly what measures you should take to avoid the same issue happening to your Vision Pro. 

Based on the current evidence we’d suggest that you don’t charge the headset with the cover on and that you don’t leave it charging for longer than is necessary. However, the best thing to do is to keep an eye out for Apple’s official guidance, and if a crack forms in your Vision Pro contact support as soon as you can. 

While some users have said the Apple Care support team hasn’t been the most helpful – asking them to pay to get the screen fixed – u/Wohinbistdu posted an update to their original Reddit post saying that they were able to take their Vision Pro to the Apple Store and get a replacement unit. Their original has apparently been sent off for Apple’s engineers to investigate.

This was 12 days ago at the time of writing so hopefully Apple is close to finding what’s causing the problems, and is almost ready with a fix.

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Windows 11’s latest update reportedly fails to install for no reason, and some users are getting really frustrated
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Windows 11’s latest patch, the cumulative update for January, is failing to install for some users, and compounding the misery is that the reason for this spanner in the works can’t be discerned.

This is update KB5034123 and the trouble is that the installation process is failing, in some cases repeatedly, with the usual unhelpful error codes.

As Windows Latest pointed out, some of those include error ‘0x80188309’ and apparently more common is ‘0x800f081f’, although whatever string of characters happens to be spewed out, it’s unlikely to be of any use.

The only thing to be done with these stop codes is to search the web for them and see if there are any mentions of the specific issue in question, and possible workarounds or solutions, but in this case, there’s no apparent cause yet pinpointed.

There are reports of installation failure with Windows 11’s January update across Microsoft’s Feedback Hub and Reddit, and Windows Latest noted that it has received a bunch of reports from ‘many users’ claiming that it’s ‘nearly impossible’ to install KB5034123.

There are also some folks who are reporting that they are getting the same type of failure, namely that the update starts to download, reaches partway through (25% in many cases), and then Windows Update comes up with a failure message, offering to try again. However, retrying produces the exact same problem, and that’s pushing the boundaries of patience for some people, as you might imagine.

As a final note, some of those who are successfully installing the January update are finding that the patch is causing audio to stutter and glitch, and Windows Latest itself encountered this problem when viewing Netflix and playing games.

This might be a more isolated issue, though we have seen a scattering of complaints elsewhere about bugs with audio, graphics corruption, and mouse-related hiccups with KB5034123. Until they are reported with more prevalence, though, take them with a pinch of salt.

Analysis: A possible solution?

As a possible workaround, Windows Latest advises trying an in-place upgrade of Windows 11 (using the Media Creation Tool). Following that, whatever issue is buried in your OS might be fixed, so patch KB5034123 may then install successfully.

However, as this is a clunky and somewhat involved process, with no guarantee it will work in the end, it seems a drastic step to us. Rather than go this route, we’d recommend hanging on for now to see what Microsoft has to communicate on this issue – speaking of which, we’ve got in touch with the company to find out. If we hear back, we will of course update this article.

While it’s far from ideal to be without a cumulative update – mainly because you’re lacking the latest security fixes – it’s probably the lesser of two evils right now. As opposed to messing with in-place upgrades and hoping, rather blindly (let’s face it), that this may fix whatever issue is triggering the installation failures.

Note that these Windows 11 installation problems were first observed just after the January update was released (two weeks back), but they were very scattered in nature – and now they are distinctly more commonplace. Hopefully Microsoft will be investigating the matter as we type this.

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