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Posts tagged "getting"

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Zoom is getting into the customer service business
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Zoom has announced an expansion into customer service with a new expansion on its Zoom Video Engagement Center offering. 

Perhaps unsurprisingly, Zoom Contact Center is still built around video conferencing calls, letting companies quickly interact with customers but it's not limited to it. 

The goal is to streamline everything that goes into customer service into one tool, easily accessible and usable by operators and mangers alike, with customers able to integrate Contact Center directly into their current workflows. 

Zoom Contact Center

At launch, Contact Center will have over 100 features for every involved, including agents, supervisors, and administrators. Zoom is also planning a bevvy of future updates, including deeper support for CRM tools. 

Zoom Contact Center is launching in the US and Canada first with unspecified international markets to follow later in 2022. 

“Previously, contact center infrastructure was complex to deploy, expensive to operate, and time-intensive to upgrade. Zoom Contact Center was carefully designed to meet the needs of the modern agent and end customer, both of which expect a personalized, digital, and effective contact center experience,” said Zoom's Oded Gal.

READ MORE

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Zoom was a clear winner from the pandemic, which forced workforces across the globe into working from home. 

The company's stock started 2020 at around $ 73 before reaching a record high of $ 559 on October 12. Now, Zoom trades at around $ 126, far below its record high, as people return to offices. 

Zoom has also been under intense pressure from Microsoft, which moved quickly to expand Teams to companies across the globe, many (or maybe all) of which have a pre-existing relationship with Microsoft. 

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Your WhatsApp voice calls are getting a needed overhaul for iOS and Android
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WhatsApp is testing a new look for being in a call, both on iOS and Android, which shows who's speaking in a group call with waveforms, alongside a more modern design.

The company has been working on improvements across the app for the last year, with multi-device support, a desktop app for Windows 11, and more to better rival other messaging apps.

But calling in WhatsApp has been relegated to the standard user interface of what iOS and Android offer to third-party apps with call features.

However, version 22.5.0.70, currently available to beta testers, the new look for calling in the app is going to benefit group calls more than those that are one-to-one.

Analysis: Making your voice calls look much better

WhatsApp audio wave form call

(Image credit: WABetaInfo)

For years, the interface when you're in a call on iOS and Android has barely seen any improvement since their first versions. While iOS 14 brought a compact view for when you would be in a call, the full-screen view has been relatively unchanged.

More users are preferring to choose to call over other apps, from WhatsApp to Skype, especially with group calls, which is why an update to the interface for WhatsApp is welcome.

Here, you've got an elegant design that shows who's speaking thanks to the audio waveforms for when someone speaks, alongside three options that's available to you at all times if you want to go on mute, end the call, or go on loudspeaker.

It's a modern design that only goes to show how much of an update the call screen in iOS and Android needs, especially for group calls.

Via WABetaInfo

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Windows 11 is getting long-requested improvements to windowed gaming
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If you prefer to play certain games in a window, rather than full screen on your PC, then you might want to check out the latest Windows 11 Insider update.

The Windows Insider Dev update of build 22545 and above – which allows you to sign up to features in testing that are not ready for a final release – is showcasing a feature called 'Optimizations for windowed games'. Enabling this in Settings will allegedly improve latency, and showcase Auto HDR and Variable Refresh Rates (VRR) for the games that support these two features.

There are some games that should be played in full-screen mode, especially if you've bought an expensive monitor to showcase God of War or Sonic Adventure. But windowed games make it easier to multitask between emails, social media, and watching video side-by-side.

Improvements to this only prove further that Microsoft is looking at all aspects of Windows 11 in this upcoming feature update to make this OS its best yet. Seeing Microsoft focus on something like windowed gaming would have been completely unimaginable back in the days of Windows Vista.

Analysis: windowed gaming gets its due

If you're running build 22545 and above, you can go to Settings > System > Display > Graphics > Default Graphics Settings to turn this feature on.

But you can also enable this for certain games by going to Settings > System > Display > Graphics and selecting which games you want to benefit from this feature.

It's another welcome move by Microsoft to look at aspects of the operating system that's been left by the wayside. There are plenty of users out there with one monitor, where they like to easily switch between a game and a web browser, or have them side by side.

Especially for games that work well for a keyboard and not a controller, you can seamlessly switch windows using Alt+Tab to jump back and forth between the game and whatever else you have open.

However, this also looks to be laying the groundwork for better compatibility for games that you can buy on a storefront, such as Steam, Epic Games, and Microsoft's own Xbox app. Having better ways to play a game in windowed mode is only a positive move by the company, and if this display type is getting attention, it makes us wonder what else Microsoft is focusing on for Windows 11 in the coming months and years.

Via WindowsLatest

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Microsoft Teams emojis are getting a 3D makeover
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If you're looking for a way to liven up those long Teams calls, then Microsoft may have just the thing: a whole load of refreshed (and colorful) emojis.

The new Fluent Emojis selection gives a whole new look to over 1,800 emojis on Microsoft Teams, which the company says will bring “a modern and delightful new version of the emojis we use every day”.

Along with a host of new additions and makeovers, the new icons will include at least six skin tone options for relevant emojis.

3D emoji in Microsoft Teams

“The emoji has steadily evolved alongside us, acting as essential communicators full of life and color,” Microsoft Art Director & Emojiologist Claire Anderson wrote in a blog post announcing the changes.

“Body language, subtle forms of humor, or environmental conditions — while we can see and respond to those cues those in-person, the loss of them in digital contexts impacts our communication greatly. With emojis, however, a few pixels can telegraph our thoughts and feelings in ways that are fun, clear, and emotionally resonant.”

Anderson noted that emojis are “playful communicators”, making them suitable for work communications, adding, “maybe the vulnerability or levity of emoji can not only open up our own creativity but also encourage space and agency for others in our organization.”

“This is especially relevant as we head further into a hybrid-work world where we meet new team members for the first time online,” she added, revealing Microsoft is also working on some new concept emojis that show hybrid working scenes such as “you’re on mute”, “no camera day”, and “parenting-while-working”.

Read more

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> Microsoft Teams update lets you hide from your own face

The new emojis are available now on Microsoft Teams for desktop, web, mobile, and Meetings, and are are enabled by default, so you won't need to fiddle around to activate them.

Users should therefore see an immediate update to the new Fluent style, which also encompasses “delightful” animations on certain emojis. Microsoft adds that reactions in chat, channels, and live meetings will update to the new Fluent style.

The news follows a similar recent announcement that the company is working on a “Microsoft Teams Expanded Reactions” feature that will “allow users to apply any emoji as a reaction to chat messages”.

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This neglected Microsoft productivity tool is finally getting some welcome updates
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The web app of Microsoft OneNote is getting a range of updates and upgrades as the company looks to help users boost their efficiency and productivity.

The company has revealed a host of new features for the Microsoft OneNote web app, including a new mode switcher and an improved copy and paste experience.

Going forward, the company hopes that its  note-taking app will play a crucial role in helping users across the world transition to the new way of hybrid working.

OneNote for web updates

“We are happy to announce a set of upcoming features and improvements in OneNote for the web and in Teams to better serve millions of customers who have turned to these experiences for their notetaking needs over the last two years,” Microsoft's Chetna Das wrote in a blog post announcing the news.

“We are also investing in making these experiences faster, more reliable, and on par with the OneNote desktop apps so users can confidently get their jobs done on whatever platform they prefer.”

Not all the updates have been released immediately, with some rolling out gradually, and one, improved link sharing within Teams, scheduled for the future.

Available now, the new mode switcher follows in the footsteps of other Office web apps such as Word, Excel, and PowerPoint to let users quickly switch between editing and viewing mode, helping prevent accidental changes to read-only sections or files where users may not have edit permissions.

The improved copy and paste function will allow users to paste rich content such as tables and lists from external sources to a OneNote page without losing the source format. Users can also paste from the context menu user interface (UI) in Teams and the Chrome browser using the Ctrl+Shift+V shortcut to paste text only.

There's also a zoom feature that will allow users to get a closer (or further away) look at their pages, and an option to lock pictures and printouts in place as a background. Also announced is the ability to re-size videos, an auto-inking with Stylus feature, and the ability for OneNote to remember the last page you were on.

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The news follows Microsoft's announcement in June 2021 that it would be combining the OneNote for Office and the OneNote for Windows 10 app from the Microsoft Store into a single app.

By doing so, Microsoft was hoping to encourage even more users to try out OneNote, as well as removing any confusion over which app they need to install on their devices.

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Gmail is getting a sleek new look – but you may not like it
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Your work Gmail client is set for a major makeover within the next few weeks as Google begins to roll out its new view of the future of working.

The company has announced that its new approach to email will be available for users to experience from the end of February 2022, ahead of a wider release by April 2022.

The approach looks to provide users with a one-stop shop for all their communication needs – whether via email, video conferencing, or just good old-fashioned instant messaging – without them having to open up extra tabs or windows.

Gmail integrated view

“We’re introducing a new, integrated view for Gmail, making it easy to move between critical applications like Gmail, Chat and Meet in one unified location,” a Google Workspace update blog noted.

When logged in, users will still see emails displayed front and centre, but shifted significantly over to the right-hand side of the display. This is to make way for a new sidebar on the left side that contains quick links to Chat, Spaces and Meet, shifting your email folders and label options over slightly.

Gmail integrated view

(Image credit: Google)

Google says that the new “integrated view” and navigation menu allows users to easily switch between their inbox, important conversations, and also join meetings without having to switch between tabs or open a new window. To demonstrate, it showed how a Spaces chat let the user jump straight into a Google Sheets without leaving the Gmail window.

The company adds that you'll also see all your notifications in one place, with bubbles flagging when you have a new message or chat to engage with.

Google is also working on the ability to see email and chat results when using the search bar, making it easier to find what you need by eliminating the need to search within a specific product.

“We hope this new experience makes it easier for you to stay on top of what’s important and get work done faster in a single, focused location,” the company added.

Read more

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The new-look Gmail will start rolling out to users in the rapid release pipeline from February 8 2022, with other customers following soon after. The new view will become the standard look by the end of Q2 2022. 

It will be available to all Google Workspace user accounts (except Google Workspace Essentials customers) as well as G Suite Basic and Business customers.

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Microsoft Edge is getting a major security boost straight out of Minority Report
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Microsoft is looking to give its web browser a significant security upgrade with the release of a new build featuring some useful protection updates.

The company has revealed that Microsoft Edge v.98 will offer a boosted browsing experience that puts safety and security at the forefront, as well as “giving you an extra layer of protection when browsing the web.”

This will allow users to “enhance your security on the web”, the official entry in the Microsoft 365 roadmap says.

Step forward

There's not a lot of detail about what the “new browsing experience” in Microsoft Edge v.98 will entail just yet, but the company says it will be “a step forward”.

It will allow administrators to apply group policies to end-user desktops across not just Windows devices, but also those running macOS and Linux. 

These should help protect against so-called zero-day threats, which are brand-new malware threats that typically look to take advantage of recently-discovered security flaws, and are often extremely dangerous due to a lack of reference points.

Microsoft Edge v.98 will allow users to “mitigate unforeseen active zero days”, the company says, offering an extra layer of protection to keep them safe online.

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It's not clear if the new security protections form part of the long-awaited “super duper secure mode” for Microsoft Edge, which launched back in November 2021 as the company looked to boost security for the browser.

Available for Edge v.96 and upwards, the new platform offers two separate configurations – Balanced and Strict – which determine the level of additional protection the user receives. 

Balanced mode learns which sites the user frequents and loosens restrictions on these domains, whereas Strict mode applies restrictions across all websites, which may mean some elements no longer work as intended. Users can also create exceptions manually for websites they would like to be exempt from the extra security measures.

  • Also check out our list of the best VPN services around

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Closing tabs in Chrome is getting much better on Android
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In a future release of Google's web browser on Android, you'll be able to avoid the mistake of closing all your tabs at once, thanks to an additional message box to confirm if you want to go ahead with it.

Google Chrome is the most widely-used web browser app on Android, mainly due to it being pre-installed on the majority of Android smartphones. But there may be an occasion when you've got multiple tabs open at once.

Some could be related to shopping, birthday ideas, or brainstorms for holidays in the summer for example. You may want to close all of these at once when you're finished.

In Chrome Canary, the test version of Google's web browser, you can enable a flag that will display a message box to confirm if you want to close all your tabs at once. This will help prevent occasions where you accidently close all the browser tabs when you didn't mean to.

How do you enable the message box confirmation?

By going to chrome://flags when running Google Chrome Canary 100 on Android, there will be a 'Close all tabs modal dialog' option.

Switching this on will make the message box appear when you're about to close all your tabs.

This can be useful if you've found yourself having mistakenly closed all your open tabs, and having to go through your history to open the links again.

This may sound like a very obvious feature, but if you mainly use Google Chrome on your phone as you're sharing links on social media and messaging apps, having all your tabs closed can be a huge annoyance.

Sometimes the little things like this can make a big difference, so it's encouraging that Google has this ready to go in its development releases for now.

Via XDA Developer

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Squarespace users are getting some super useful new video tools
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Top website hosting service Squarespace has announced a range of new video tools that it thinks will greatly please creators. 

Although embedding video, such as from YouTube, has always been possible on Squarespace, the new additions are focused on hosting and monetizing that video content, such as its relatively new Member Areas service. 

Broadly, the new tools let website owners sell access to video content, host video content directly, and upload up to 30 minutes of high-res content. There are also new tagging and merchandising tools. 

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Squarespace video hosting

The company has also rebuilt its video player from scratch to accommodate the new features, which includes playback, speed, and resolution controls alongside deep integration with the Squarespace platform. 

“We launched Member Areas in 2020 to provide creators with a new way to sell content through memberships,” said Squarespace. “Since then, we’ve seen an increase in video content being utilised, and to help customers better leverage this medium, our latest releases offer a seamless way to monetise video content such as classes.”

Hosting video, and offering extensive tools to manage it, puts Squarespace more directly in competition with the likes of Patreon and YouTube, both of which offer options to monetise content. OnlyFans is also now a direct rival, although it remains unclear what Squarespace's content moderation policy says about adult content. 

In recent days, Substack, the newsletter platform, has also added the ability to host video for creators in beta, a feature that will be well-received by those with many subscribers already paying for their services. 

Via Engadget

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Windows 11 is getting a fresh new email app
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Microsoft's push to update all its classic apps for Windows 11 has now moved on to its email platform.

Following makeovers for core tools such as Paint, Word and even Notepad, the company is now reportedly hard at work on a refresh for its Outlook email platform.

The work, codenamed Project Monarch, will look to update email on Windows 11, offering a truly cross-platform experience for users looking to embrace hybrid working.

One Outlook

News of Project Monarch first appeared in January 2021 under rumors that Microsoft was looking to unite all its email programs under one brand, as well as replacing the current calendar app in Windows.

It was said that the new client will work across Windows 10, Windows 11, macOS and the web, allowing Microsoft to replace its existing Outlook Win32, UWP and Outlook for Mac clients with one that offers a unified experience across platforms in a similar way to how Outlook for the web works.

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> Outlook for Windows 10 could be getting a whole new look

Now, WindowsLatest claims that new references on Microsoft's website suggest that the new program could see a public preview of the One Outlook app in late March or April 2022, before expanding to other Insider channels in the summer ahead of a general launch in autumn 2022.

Both the classic and new One Outlook apps will be available simultaneously to begin with, giving users a chance to manage their switch over.

The site claims that a Microsoft support document it has discovered shows that the new app interface will be similar to Outlook web. This includes the rounded corners and icons already seen in a raft of new Windows 11 apps as Microsoft looks to offer a unified design approach.

The news comes after a series of recent updates and upgrades for Outlook as Microsoft looks to breathe new life into the software. 

This includes an upcoming upgrade that will allow Outlook web users to customize the color of the events in their calendar app, the launch of spelling and grammar checks for Outlook on mobile platform, and another update to let users set a notice showing where they are working, whether that be at home, in the office, or elsewhere.

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