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Posts tagged "failures"

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Windows 11 Moment 5 update reportedly causes a ‘white screen of doom’ along with installation failures
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Windows 11 users are now receiving the Moment 5 update, which began rolling out a week ago, but some folks have sadly been hit by some frustrating glitches – including a ‘white screen’ crash.

Windows Latest picked up on a few problems with the April cumulative update for Windows 11, including some folks getting installation failures.

This is a long-running gremlin in the works whereby the update process falls over and doesn’t install, producing an error that is essentially meaningless garbage. (Or as Microsoft calls it, a stop error code – a hexadecimal string such as ‘0x800705b9’ which is one of the codes spotted in this instance).

That gives you no clue as to how to resolve the problem, and trying to install again results in the same crash happening with the Moment 5 update. About all you can do is sit tight and hope Microsoft resolves the issue, for now, or try upgrading via the Media Creation Tool. (Which we wouldn’t recommend to anyone but the more tech-savvy readers out there – if you don’t know what this tool is, best to steer clear on balance).

The other major stumbling block with this April update is a problem that sounds like the white equivalent of the famed Blue Screen of Death (BSoD) whereby the PC is locked up and needs to be rebooted to get back to normal.

Windows Latest describes what they encountered, which is after installing Moment 5 successfully, they got stuck on a white screen. This looks like some kind of setup screen, or indeed one of the panels trying to push you to do something post-update – like finishing setting up Windows or your Microsoft Account – except it’s blank (save for a couple of tiny icons).

The website notes that they were able to boot to the desktop after disconnecting the internet, and fortunately for Windows Latest, the white screen didn’t return after that.

There’s also evidence of this issue on Reddit and this thread on Microsoft’s Answers.com help forum, where some folks are saying this white screen keeps coming back.

So, while Windows Latest found it was an issue that went away swiftly, others apparently aren’t so lucky. So we’re calling this the ‘white screen of doom’ as it appears to be persistent at least for some, which must be a real pain.

Windows 11 white screen of doom

(Image credit: Max7192 (Microsoft Answers.com))

Analysis: Unplug the internet

What’s interesting to note is that one of the affected people on Answers.com states: “The only thing working for me atm is to start the computer without internet and I don’t get the white screen.” Somebody else replies that they tried this and it worked.

Windows Latest also observes disconnecting from the internet worked to sidestep the white screen, so this is definitely something you should give a whirl if you’re affected by this problem.

This lends some credibility to the idea that this is some kind of nag panel, and it’s failing to pipe through the content from Microsoft’s servers, perhaps – and when you pull the plug on the internet, it stops trying and finally loads the desktop. (That’s purely wild guesswork, mind you).

It’s also worth noting that on the above Reddit thread, there are some consistent mentions of problems with PCs resuming from sleep (or monitors turning back on after waking the system). So that might be one to watch out for, too.

Hopefully, Microsoft is looking into the reports of these problems and will be on hand with some official advice soon enough. We’ve reached out to the company and will update this article with any response to the apparent problems with the April update. Currently, the official support document from Microsoft lists no known issues with Moment 5.

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Windows 11 update reportedly causes havoc, from gaming glitches to boot failures
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Windows 11’s latest cumulative update has been triggering a whole heap of problems going by a bunch of online reports, including causing havoc for PC gamers in some cases.

This is KB5030219, the compulsory update for September that was released last week and piped to Windows 11 22H2 systems.

Windows Latest spotted a catalog of reported gremlins in the works with KB5030219, and that includes the update causing Blue Screen of Death (BSoD) crashes.

On top of that, readers have reported instances of system slowdown to Windows Latest following the installation of KB5030219, and network connection problems, with internet access apparently failing for some post-installation.

There are also reports of PCs failing to start entirely after the update, which is very worrying of course – there’s nothing worse than your system failing to boot after applying an ‘upgrade.’

Another report on Reddit, on the official thread introducing KB5030219, complains about a problem where the Start menu (and search functionality) fails to work for some folks.

That Reddit thread contains quite a number of other issues, including various performance problems (like a very slow right-click menu) and tabs in File Explorer disappearing due to KB5030219, as well as some weird audio glitches. Oh, and installation failures, with the update failing to complete in some cases (a continued problem with Windows 11 cumulative updates for some folks).

And on top of that, as mentioned, PC gamers have been hit here. Windows Latest highlights some apparent performance glitches with Starfield, and a post on Microsoft’s own Feedback Hub claims the Game Pass version of Starfield is experiencing TDR (timeout detection and recovery) errors and crashes.

“After removing the update, the Starfield game ran normally,” the affected gamer observes.

However, Windows Latest further notes that it’s not sure if these Starfield performance issues could be related to Nvidia’s most recent GeForce driver, or to this Windows 11 cumulative update.

One Redditor certainly lays the blame at Microsoft’s door, saying: “It’s definitely a Windows update issue for me because I didn’t update my GeForce driver (I use the studio driver that is still at v536.99) but stupid me did the Windows update and now my PC is exhibiting all kinds of intermittent internet connection problems, lags, slow application startups, etc.”

Another Redditor claims: “Yes! I thought it was the new Nvidia driver I had installed at first, but then rolled it back and [the] issue [performance problem in Starfield] was still present. I then uninstalled update KB5030219 and issue was completely gone. Reinstalled the latest Nvidia driver again and it was fine. Not sure what they broke with that Windows update, but I won’t be reinstalling it until it has been addressed.”

Other reports from PC gamers include Ratchet & Clank: Rift Apart misfiring with crashes and freezes.

A ship landing in Starfield

(Image credit: Bethesda Softworks)

Analysis: Return of the timeouts (sadly)

This is a surprisingly lengthy laundry list of serious issues across the board, really. We expect some rockiness to be experienced with any new patch, true, but this kind of level of apparent chaos is a poor show from Microsoft. The range of the glitches, and the performance hits in many cases – for gaming, and operation within the Windows 11 environment in general – make for a truly worrying state of affairs.

What doesn’t help is there’s no admission from Microsoft that there’s anything amiss here, at least not yet. In the supporting bumph for KB5030219, Microsoft simply states that it is “not currently aware of any issues with this update” and leaves it at that.

What’s extra disappointing for us here is that TDR errors were resolved in July, with the cumulative update for that month – so to see them apparently making a return already is a bit of a blow, to say the least.

Hopefully, Microsoft will be investigating the many outlined issues here, because clearly, something has gone awry with KB5030219 – to see this much disgruntled chatter around an update, and such a wide-ranging set of apparent problems, is definitely concerning.

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Windows 11 update install failures are reportedly happening again – and it’s breaking the built-in antivirus
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Windows 11 has reportedly run into problems with its latest cumulative update, with the upgrade failing to install for some folks, and breaking Microsoft Defender in other cases.

Windows Latest has rounded up the latest batch of complaints regarding a cumulative update for Windows 11, in this case KB5029263, which is the mandatory upgrade for August.

As mentioned, some users are reporting installation failures with KB5029263, and the other annoyance here is that the failed update keeps offering itself over and over, constantly lurking as a red dot (update pending warning) on the taskbar (system tray).

Readers of Windows Latest have complained directly to the tech site about this, and there are affected Windows 11 users venting on Microsoft’s Feedback Hub.

On the Feedback Hub there are also scattered complaints of some more serious gremlins in the works with this August update. That includes the update getting stuck before it completes (and getting stuck again on subsequent installation attempts), and also File Explorer failing to work (meaning you can’t explore folders on the desktop).

KB5029263 is apparently also messing with Microsoft Defender, Windows 11’s built-in security app – which now ranks pretty highly among the best free antivirus – in some cases. Some users are seeing the following error when opening the app: ‘Unable to log into Microsoft Defender.’

Analysis: Defender fix is inbound, apparently

On the last point, Windows Latest reckons that this error could be the result of a clash between the security fixes in the August update, and a separate new update for Microsoft Defender.

While Microsoft hasn’t officially acknowledged any of the above problems, including the apparent cases of Defender coming off the rails, Windows Latest claims it talked to a support engineer at the company. That Microsoft employee confirmed the issue and said it will be fixed by an update soon. (An update to either Defender, or one applied to the OS via Windows Update, but one way or another, a cure is seemingly in the pipeline).

The mentioned installation failures are nothing new, and it seems to be depressingly commonplace these days that some Windows 11 PCs will fail to successfully run the update process. This may be a small minority affected, but it’s a frustrating situation to be caught in – as you are, of course, left without all the latest security fixes. Those are important to say the least.

The other vital element provided by KB5029263, at least for those who have been affected by the issue, is the fix for a bug causing huge slowdowns with some SSDs (or at least this cures the majority of cases, it seems). You might own one of the fastest, best SSDs out there, but with its performance levels cut in half (potentially), it won’t look so clever. And if you can’t install the August patch to (hopefully) smooth over the issue, that’s going to be pretty irritating.

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Windows 11 update brings Bing AI to the taskbar… but implodes with boot failures on some PCs
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Windows 11’s major new update (known as ‘Moment 2’) has been released as a preview version, but it has a dangerous side-effect for some folks who have customized the interface of the OS – a bug that causes the PC to fail to boot.

That’s a big, big problem, of course, and Microsoft has flagged it as a known issue (spotted by Bleeping Computer) in the support document for the preview cumulative update (KB5022913).

Microsoft observes that some third-party UI customization apps can cause errors with Explorer.exe that could repeat in a loop. That’s File Explorer for the uninitiated and it’s the central pillar of the Windows 11 interface (the very folders and files you work with on the desktop).

The company names ExplorerPatcher and StartAllBack as the known apps that delve into the wonderful world of Windows customization which are affected. Although it does note that StartAllBack users running version 3.5.6 (or newer) may avoid the bug.

Microsoft warns: “These types of apps often use unsupported methods to achieve their customization and as a result can have unintended results on your Windows device.”

Analysis: Not so magic Moments for some

It’s not our fault, in other words, and in this case, we can give Microsoft some leeway. The whole set of gremlins might well be wrapped up in how said customization apps work, and as they are niche cases, they could have slipped through the testing net so far.

We must of course also remember that this cumulative update is still in preview, meaning it’s optional and as with anything still in the testing phase, there may be unexpected problems.

In short, you might be keen to get the Bing AI on your taskbar, or Phone Link for iOS, or any of the other major features that Moment 2 introduces, but be aware that you could run into issues here and there.

We don’t know if any other customization apps might face similar boot-related issues, although there’s no evidence yet that this is the case. That said, Stardock, which makes the popular Start11, has noted on Twitter that KB5022913 can cause some odd behavior with taskbar colors, but only on secondary monitors, so that’s a very minor glitch compared to boot failure. Start11 is getting an update to fix this, too.

For now, the best thing to do for anyone running a third-party custom UI might be to steer clear of the new Windows 11 update until it leaves preview, just to be safe.

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Windows 10’s latest troublesome update is now reportedly causing boot failures
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Microsoft has run into more trouble with Windows 10 updates, as a recent important security patch which had previously been problematic by failing to install for some folks, is now causing serious crashes – and even boot failures – in some reported cases.

Windows Latest spotted the fresh problems with update KB4528760 for Windows 10 May 2019 Update and the November 2019 Update, which has been failing to install for a number of users, providing only unhelpful error messages.

Worse still, it would now appear that these issues are not only widespread – with in excess of 100 complaints on Microsoft’s help forum – but for some folks, KB4528760 is causing grief like the dreaded blue screen of death and boot failure.

One user on the Windows 10 Feedback Hub observed: “The recent KB4528760 update for Windows 1909 [November 2019 Update] seems to be causing issues with some computers and stopping them from booting. Presenting the error code 0xc000000e. Increasing number of machines hitting this issue after installing this update.”

Connect flaw?

As to what might be going on with the KB4528760 update, one theory floated by a volunteer moderator on Microsoft’s Answer.com help forum is that the majority of the users who are encountering update failures (or worse) – even when attempting a manual install as a workaround – have “manually removed the Connect app from Windows”.

Connect is a default Windows 10 app which facilitates wireless display connections (allowing you to, for example, mirror your phone screen to the PC), but it’s not clear if this is what’s truly at fault – although this application has been blamed in previous Windows 10 update failures.

Indeed, another theory we’ve seen floated on Reddit is that those folks running AMD Ryzen processors might be more likely to be affected (in terms of this update failing, and previous patches for that matter). But take that with a hefty pinch of salt.

Whatever the case, it’s clear that Microsoft keeps messing up with these cumulative updates, and has been doing so since that infamous long run of patches last year which kept causing new problems while fixing the old ones.

In order to avoid a situation where Windows 10 users are going to start dreading installing cumulative updates for fear of what might go wrong, Microsoft needs to pull its patching socks up and do better than this.

The situation is worse than normal in this particular case, seeing as KB4528760 is an important fix for a glaring security hole.

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