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Posts tagged "Blame"

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Microsoft admits that HP isn’t to blame for a weird Windows 11 bug that messes with printers
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Some Windows 11 (and 10) users are experiencing buggy behavior relating to their printer, and Microsoft has just acknowledged this issue, elaborating on it further.

You may recall that we previously reported on the bug and how it’s causing the HP Smart app to be installed on PCs without an HP printer – or indeed with no printer at all in some instances, causing much scratching of heads.

Actually, the issue is somewhat broader than the stealthy and unwanted installation of this HP app (from the Microsoft Store), because in some cases, Windows 11 is renaming connected printers as a specific HP model (LaserJet M101-M106) and changing icons. Furthermore, if you click on such a renamed printer, you may get an error as follows: “No tasks are available for this page.”

So, this is a bit of a thorny one to unpick, but at least Microsoft has given us information on what’s happening here (as Windows Latest noticed).

The software giant advises: “Our investigations indicate that this issue is not caused by an HP update. In most cases, it should be possible to use the [affected] printer as expected, including queueing printing jobs, as well as other features such as copy, scan, or fax.

“Printers on the device will continue to use the expected drivers for printer operations. However, this issue might affect associations with other manufacturer-supplied printer apps used to extend basic printer capabilities. If this is the case, some or all of those extended functions might not work.”

To sum up, then, this glitch shouldn’t affect the general operation of any errantly-renamed printer, but it could interfere with functionality beyond the basics, perhaps.

Microsoft tells us a further investigation is underway and that it’ll update us when new info is available.

Analysis: Metadata mix-up?

What’s going on here? Well, the problem isn’t HP’s fault, so it must be Microsoft’s issue and therefore a wrinkle in Windows 11 (and Windows 10).

Windows Latest puts forward a theory that seems reasonable, namely that a recent Windows update used incorrect metadata relating to printers which is wrongly identifying a connected printer as a specific HP model (LaserJet M101-M106). After that has happened, Windows is then pulling the HP Smart app from the Microsoft Store automatically as it thinks an HP printer is now on the system.

What about the HP Smart app being installed on PCs where a printer isn’t even connected? As Windows Latest points out, on one of their computers, the Microsoft Print to PDF icon (present on all systems) was renamed as the aforementioned LaserJet, and hence the app was downloaded. Presumably this is happening to some other folks without a printer, too.

Note that this is all theorizing, and we need to wait for Microsoft to comment before we can be sure that’s what’s going on. The good news is that if this is the case, presumably the fix won’t be too difficult to implement.

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MacBook battery problems? macOS Monterey 12.2 could be to blame
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The macOS Monterey 12.2 update was released on January 26, and some users are already reporting issues, with reports that BlueTooth accessories connected to the device are seemingly causing it to wake from sleep mode, draining battery life that would have otherwise been preserved.

As reported by MacRumors, it's unclear how widespread the issue currently is, but there have been several posts across social media sites like Twitter and Reddit during the last few days that would indicate this isn't an isolated incident.

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While no official statement has been made from Apple, those affected have claimed that their Mac's battery life drops from 100% to 0% while left in sleep mode overnight, something that wasn't occurring prior to updating to macOS 12.2. 

After some investigation, users like @Jpavao found that Bluetooth accessories are apparently causing the Macs to repeatedly wake from sleep mode, which drains the battery over the course of several hours. All fingers point to the latest update being responsible as both older Intel-based Macs and newer M1-powered devices appear to be affected. 

Disabling the Bluetooth on the device or disconnecting all accessories connected via Bluetooth prior to placing the Mac into sleep mode seems to work as a quick fix, though this obviously isn't ideal if you have to set up your mouse, keyboard and headset every morning, especially if you use the MacBook for work.

Apple also made the beta version of Monterey 12.3 available to developers last week, though no mentions were made that refer to a fix within the notes, so it's unclear if the issue will be resolved when this update is pushed live for all macOS users or if another solution is in the works. We've reached out to Apple for clarification.

Analysis: keep calm and carry on

It's understandable that you might feel wary regarding upgrades when you see stories like this circulating, but we would always recommend that you keep your device up to date with the latest patches to help with security and app compatibility. Any problems that arise after an update, regardless of a system being Windows or macOS, are usually swiftly corrected.

It's important to remember though, that updates are likely never going to be a universal 'fix-all' for every user. In fact, the patch to fix this Bluetooth issue could just as likely cause problems for a handful of users who were not previously experiencing any. The risks of using an outdated operating system also far outweigh the risks that come with updating to the latest version though, so it isn't worth avoiding the upgrade to Monterey 12.2 if you've been putting it off.

It's not unusual for software updates and patches to cause additional issues that require additional work down the line. It's certainly a nuisance for those affected by the problem, but there are several workarounds that will help tide things over, such as leaving your MacBook charging overnight or disconnecting any Bluetooth accessories, until Apple can officially patch out the battery drain.

Make sure you check out our macOS Monterey problems guide for more advice on fixing issues with Apple's latest operating system.

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Windows 11 running slow? Microsoft’s ongoing SSD problems could be to blame
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Windows 11 continues to suffer from a problem where some NVMe SSDs are running more than 50% slower, and Microsoft still hasn’t fixed it. The issue has been plaguing some Windows 11 users since the operating system was in beta earlier this year, so the fact that several months later the problem persists has led many people to wonder when Microsoft will release a fix.

As MSPoweruser reports, a user ran CrystalDiskMark benchmark tests for the Samsung 980 Pro SSD and found that random write speeds are drastically cut.

So, if your Windows 11 PC appears to be running slowly and you are using an NVMe SSD, this could be the culprit.

Analysis: Where’s the fix?

When this issue was first identified in the Windows 11 beta, Microsoft acknowledged the problem. However, no fix has been released, and it’s not entirely clear what’s causing the problem, though some people suggest it’s the virtualization-based security of Windows 11 that’s to blame.

Whatever the cause, this is one of the more serious Windows 11 problem we’ve seen, and the fact that there has yet to be a fix around three months after it was discovered is concerning. It could mean that a fix is harder to implement. This won’t be welcome news for anyone affected by this problem.

It’s not a good look for Windows 11, either. Microsoft wants more people to upgrade to the new operating system, but ongoing problems like this are just going to put people off. Microsoft will need to come up with a fix, and fast.

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